Gözde Özbabacan
Sales Team Member
Istanbul
Summary
Hardworking employee enthusiastic about learning Sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
7
7
Certifications
Work History
Sales Team Member
Düzey
01.2024 - Current
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
English Teacher
Cemalettin Tınaztepe Ortaokulu
03.2023 - 08.2023
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
Customer Service Specialist
Garanti BBVA
11.2022 - 03.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
English Teacher
Kavakli Ortaokulu
09.2021 - 11.2022
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Customer Service Representative
QNB Finansbank
10.2020 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Digiturk
09.2019 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Aviation Management
Anadolu Universit
Istanbul, Turkey 04.2001 -
MBA - Political Science
Istanbul Gelişim University
Istanbul, Turkey 04.2001 -
Bachelor of Arts - Political Science And International Relations
Haliç University
Istanbul, Turkey 04.2001 -
High School Diploma -
Gümüşyaka High School
Istanbul, Turkey 04.2001 -
Skills
Customer Relationship Building
Sales Presentations
Sales strategy development
Competitor Analysis
Objection handling
Cold-calling
Performance Analysis
Customer Service
Customer Relations
Strategic Planning
Account Management
Negotiation Tactics
Languages
Turkish
Native language
English
Advanced
C1
German
Intermediate
B1
Certification
Occupational Health and Safety, Global Institute
Timeline
Sales Team Member
Düzey
01.2024 - Current
English Teacher
Cemalettin Tınaztepe Ortaokulu
03.2023 - 08.2023
Customer Service Specialist
Garanti BBVA
11.2022 - 03.2023
English Teacher
Kavakli Ortaokulu
09.2021 - 11.2022
Marketing Certificate Program,Turkcell Academy
01-2021
Customer Service Representative
QNB Finansbank
10.2020 - 03.2021
Active Reading,Turkcell Academy
02-2020
Occupational Health and Safety, Global Institute
01-2020
Public Relations and Communication, Istanbul Institute of Management
01-2020
Leadership Training, Istanbul Business Institute
01-2020
Churn and Customer Retention Strategy, Istanbul Business Institute
01-2020
Memory Techniques,Turkcell Academy
01-2020
Customer Service Representative
Digiturk
09.2019 - 01.2020
Bachelor of Arts - Aviation Management
Anadolu Universit
04.2001 -
MBA - Political Science
Istanbul Gelişim University
04.2001 -
Bachelor of Arts - Political Science And International Relations
Haliç University
04.2001 -
High School Diploma -
Gümüşyaka High School
04.2001 -