Gungor Pusat
Summary
Accomplished After Sales Services Manager with extensive experience in leading technical teams and enhancing service operations. Proven track record in managing a €5 million service portfolio, improving operational efficiency, and reducing fault resolution time by 25%. Expertise in customer complaint management, technical support, and equipment maintenance. Strong skills in risk assessment, solution-oriented decision-making, and motivational leadership. Career goal: to continue driving service excellence and operational improvements within the industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
After Sales Services Manager
Hidromek
Ankara, Turkey
01.2021 - 04.2026
- A team of over 35 technical personnel has been led, structured and continously developed, with a strong focus on performance improvement and technical capability enhancement. The role has involved managing a service portfolio with an annual value of approximately €5 million, covering more than 1,300 customers and over 2,000 machines, ensuring uninterrupted operations and consistent service quality in Eastern and Southeastern Anatolia Region of Turkey. I am also responsible for 9 branch authorized service centers; Elazığ, Malatya, Erzincan, Van, Hakkari, Muş, Diyarbakır. Operational efficiency has been significantly improved through the implementation of structured maintenance strategies, advanced diagnostics and optimized service workflows. The outcome of processes has been resulted in a 25% reduction in fault resolution time and a 25% decrease in operational costs by training personnels.
Senior Service Engineer
Hidromek
Ankara, Turkey
10.2017 - 12.2020
- Troubleshooting and Repair: Diagnosing electrical, mechanical, or software malfunctions and providing prompt repairs.
- Preventive Maintenance: Performing regular maintenance activities to maintain equipment performance and prevent malfunctions.
- Technical Support and Training: Providing training to customers on equipment use and safety, and preparing technical documentation.
- Technical Knowledge: A background in electronics, mechanics, mechatronics, or computer engineering.
Problem Solving Ability: The ability to quickly and logically analyze and solve complex malfunctions. Communication Skills: The ability to explain technical issues to customers in an understandable way.
Field Experience: Ability to work in different environments and customer focus. - Provided expert technical support to clients, resolving complex issues and preventing potential system failures.
Service Engineer
Hidromek
Ankara, Turkey
06.2012 - 09.2017
- I worked as a Service Engineer who manages the installation, periodic maintenance, troubleshooting, and repair processes of heavy construction machinery (excavators, loaders, backhoe loaders, graders) on construction and mining sites or in workshops. I respond to breakdowns on-site, optimise machine performance, and ensure machine continuity by providing technical training to operators.
Education
Doctor of Philosophy - Mechanical Engineering
Inonu Universitesi
Malatya01-2026
Master of Science - Mechanical Engineering
Fırat Univesitesi
Elazığ01-2014
Certificate of Higher Education - occupational health and safety
Fırat Univesitesi
Elazığ01-2014
Bachelor of Science - Mechanical Engineering
Fırat Univesitesi
Elazığ01-2011
Skills
- Customer complaint management
- Technical support
- Equipment maintenance
- Risk assessment
- Solution-oriented decision-making
- Service knowledge
- Network management
- Customer relations
Languages
English
Certification
- Occupational Health and Safety Certificate 2014, Elazığ
Languages
4,B2
Education
other,other,other,other
Hobbies and Interests
- riding motorcycles, learning new foreign languages, reading books, and traveling.
Timeline
After Sales Services Manager
Hidromek
01.2021 - 04.2026
Senior Service Engineer
Hidromek
10.2017 - 12.2020
Service Engineer
Hidromek
06.2012 - 09.2017
Doctor of Philosophy - Mechanical Engineering
Inonu Universitesi
Master of Science - Mechanical Engineering
Fırat Univesitesi
Certificate of Higher Education - occupational health and safety
Fırat Univesitesi
Bachelor of Science - Mechanical Engineering
Fırat Univesitesi