Playing the piano
Gunel Keles
Economist Holder of a Bachelor's and a Master's Degree in Economics, with seven years of experience in the hotel industry, specializing in finance, accounting, sales, marketing, and customer relations.
Istanbul
Summary
Customer-focused General Manager with 7 years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-driven, consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with extensive managerial acumen, providing vision and motivational intelligence
Overview
7
7
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
General Manager
Lord Morgan Hotels
11.2019 - 01.2024
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Receptionist Assistant
Mariott Hotel İstanbul Sisli
10.2018 - 02.2019
- Developed strong rapport with clients through consistent friendly interactions at the reception area.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed strong relationships with local businesses and vendors, creating valuable partnerships that benefited both parties.
Accounting
Kapital Bank Azerbaijan Baku
01.2017 - 02.2018
- Managed 90 customer calls, emails, and faxes on a daily basis.
- Ensured compliance with accounting standards through regular monitoring of financial records.
- Streamlined financial reporting processes by implementing efficient accounting software and practices.
- Helped increase accounting efficiency by 10% through streamlined documentation and reporting processes.
Education
Master of Economy -
İstanbul University
34452 Beyazıt/Fatih/ISTANBUL" 09.2018 - 07.2022
Bachelor of Economy -
National Aviation Academy
Baku City, Mardakan Avenue, 30, AZ1045 09.2014 - 06.2018
Skills
Customer relationship management
Client relations
Advertising and marketing
Sales process optimization
Budgeting expertise
Project finance
Accounts receivable management
Affiliations
Member of İstanbul University Career Development Program
Animal Rights Watch and Monitoring Association
Turkish Red Crescent
Additional Information
Microsoft Office Programs:
Microsoft Excel
Microsoft PowerPoint and etc.
Certificates:
E-commerce Expertise Certificate Program - Istanbul Technical University
Digital Marketing, Customer Relationship Management, E-commerce-Coursera:
Certification
Digital Marketing-Coursera
Interests
Reading books
Doing sports
Taking courses to improve myself
Reading books Participating in courses and projects to improve oneself,Playing the piano,Sports
Reading books is one of my main interests, as it helps me gain new knowledge and different perspectives. I am particularly interested in personal development and psychology books. I highly value participating in courses and projects to improve myself, as they allow me to learn new skills and support my professional growth. Additionally, I enjoy playing the piano; music helps me relax and focus. I also make sure to do sports regularly to maintain both my physical and mental health.
Timeline
Customer Relationship Management-Coursera
05-2024
E-commerce Expertise Certificate Program - Istanbul Technical University
02-2024
Digital Marketing-Coursera
03-2022
General Manager
Lord Morgan Hotels
11.2019 - 01.2024
Receptionist Assistant
Mariott Hotel İstanbul Sisli
10.2018 - 02.2019
Master of Economy -
İstanbul University
09.2018 - 07.2022
Accounting
Kapital Bank Azerbaijan Baku
01.2017 - 02.2018
Bachelor of Economy -
National Aviation Academy
09.2014 - 06.2018
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