Gulsen Inceoglu
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
ADMINISTRATIVE ASSISTANT, FACILITY MANAGEMENT
MASTERCARD EUROPE SA ISTANBUL OFFICE
6 2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
ADMINISTRATIVE ASSISTANT
IYI SEYLER IYI FIKIRLER IYI CUCELER CHILDREN BOOKSHOP& EDUTACATIONAL INSTITUTION
04.2018 - 10.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
CUSTOMER SERVICE, EXECUTIVE
IGH AROMA GIDA A.S.
05.2015 - 01.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
SUPPLY CHAIN SPECIALIST
ERTA REKLAM PLEKSIGLAS REKLAM MALZEMELERI IHR. ITH. SAN. TIC. LTD. STI
12.2012 - 05.2014
- Worked with suppliers to manage schedules, specifications and quality compliance.
- Enhanced supplier relationships, negotiating better pricing and terms for cost savings.
- Established effective communication channels between departments for seamless supply chain operations.
- Negotiated prices and terms with shipping companies and supply vendors.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
LANGUAGE ASSISTANT
ESCUELA OFICIAL DE IDIOMAS DE GRANADA /EOI DE GRANADA OFFICIAL SCHOOL OF LANGUAGE
01.2011 - 06.2012
- Set up classroom equipment and organized activities.
- Worked collaboratively to support student independence, empowerment and learning.
- Collaborated with fellow teachers to develop cross-curricular projects that enriched the overall educational experience for students.
- Implemented differentiated instructional techniques to meet diverse learner needs within the classroom environment.
- Conducted after-school tutoring sessions to provide additional support for struggling students.
ENGLISH LANGUAGE TEACHER
ANTALYA ASMEK (ADULT EDUCATION INSTITUTE)
01.2009 - 07.2011
- Developed innovative lesson plans to engage adult students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
LANGUAGE ASSISTANT
CEIP CRISTO REY/OFFICIAL PRIMARY AND SECONDARY SCHOOL IN ANDALUCIA
03.2008 - 01.2009
- Set up classroom equipment and organized activities.
- Worked collaboratively to support student independence, empowerment and learning.
- Collaborated with fellow teachers to develop cross-curricular projects that enriched the overall educational experience for students.
FOREIGN ARTISTS' ASSISTANT
ISTANBUL FOUNDATION OF CULTURE AND ARTS /IKSV
02.2005 - 02.2005
- Supported the artists' needs before and during the 8th Istanbul Biennial Culture and Art Festival, responsible for finding available places, accommodation, and providing communication between visitors and the artist
- Provided information about the work and the program of the event during the Biennial.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
ENGLISH LANGUAGE TEACHER, INTERNSHIP
ATAYURT PRIVATE SCHOOLS
01.2004 - 01.2005
- Practiced teaching techniques
- Prepared language materials for primary school children.
- Developed a positive classroom environment by incorporating collaborative learning strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Contributed to the continuous improvement of the English Language program by participating in department meetings and curriculum review processes.
Education
BA IN ENGLISH LANGUAGE TEACHING -
Anadolu University
Eskisehir, Turkey 09.2000 - 2006.05
Bachelor of Arts - Business Administration And Management
Anadolu University
05.2019 - Current
Skills
Office Administration
Personal Information
- Date of Birth: 04/30/1982
- Gender: Female
- Nationality: Turkish
Languages
Turkish
Native language
English
Proficient
C2
Spanish
Intermediate
B1
Certification
European Union, Commenius Language Assistant
Timeline
Bachelor of Arts - Business Administration And Management
Anadolu University
05.2019 - Current
ADMINISTRATIVE ASSISTANT
IYI SEYLER IYI FIKIRLER IYI CUCELER CHILDREN BOOKSHOP& EDUTACATIONAL INSTITUTION
04.2018 - 10.2020
CUSTOMER SERVICE, EXECUTIVE
IGH AROMA GIDA A.S.
05.2015 - 01.2018
SUPPLY CHAIN SPECIALIST
ERTA REKLAM PLEKSIGLAS REKLAM MALZEMELERI IHR. ITH. SAN. TIC. LTD. STI
12.2012 - 05.2014
European Union, Grundtvig Language Assistant
09-2012
LANGUAGE ASSISTANT
ESCUELA OFICIAL DE IDIOMAS DE GRANADA /EOI DE GRANADA OFFICIAL SCHOOL OF LANGUAGE
01.2011 - 06.2012
ENGLISH LANGUAGE TEACHER
ANTALYA ASMEK (ADULT EDUCATION INSTITUTE)
01.2009 - 07.2011
European Union, Commenius Language Assistant
11-2008
LANGUAGE ASSISTANT
CEIP CRISTO REY/OFFICIAL PRIMARY AND SECONDARY SCHOOL IN ANDALUCIA
03.2008 - 01.2009
FOREIGN ARTISTS' ASSISTANT
ISTANBUL FOUNDATION OF CULTURE AND ARTS /IKSV
02.2005 - 02.2005
ENGLISH LANGUAGE TEACHER, INTERNSHIP
ATAYURT PRIVATE SCHOOLS
01.2004 - 01.2005
BA IN ENGLISH LANGUAGE TEACHING -
Anadolu University
09.2000 - 2006.05
ADMINISTRATIVE ASSISTANT, FACILITY MANAGEMENT
MASTERCARD EUROPE SA ISTANBUL OFFICE
6 2020 - Current
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