Görkem Öncel
Istanbul,34
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Front Office Manager
Hilton İstanbul Bakirkoy
03.2024 - Current
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Front Office Manager
DoubleTree By Hilton Manisa
02.2022 - 03.2024
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Front Office Manager
DoubleTree By Hilton Alsancak
12.2020 - 02.2022
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
Night Manager
Hilton Izmir
01.2015 - 10.2020
- Oversaw accurate billing procedures for all hotel transactions during the night shift, minimizing discrepancies found during audits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
Front Office Supervisor
Ramada Encore İzmir
10.2013 - 11.2014
- Standardized office structures and processes to promote collaboration and increased performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
GED -
Anatolian University
Eskişehir, Turkey 04.2001 -
Skills
- Time management abilities
- Adaptability
- Shift Scheduling
- Customer Service
Timeline
Front Office Manager
Hilton İstanbul Bakirkoy
03.2024 - Current
Front Office Manager
DoubleTree By Hilton Manisa
02.2022 - 03.2024
Front Office Manager
DoubleTree By Hilton Alsancak
12.2020 - 02.2022
Night Manager
Hilton Izmir
01.2015 - 10.2020
Front Office Supervisor
Ramada Encore İzmir
10.2013 - 11.2014
GED -
Anatolian University
04.2001 -