Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Account Manager
Hilti Group
05.2023 - Current
Visited customers and provide right products for their needs
Negotiated with customers about technique and price for HILTI products
Visited places which are construction sites, offices and warehouses
Managed entire situation, from logistics for orders to customer shipment of goods safely.
Solved customer's problems, follow up on collections, and use hand tools and design programs to analyze and select right products according to project and standards.
Contributed to event marketing, sales and brand promotion
Negotiated prices, terms of sales and service agreements
Informed customers of promotions to increase sales productivity and volume
In House Engineer
Hilti Group
08.2022 - 05.2023
Supported sales team preparing offers
Appropriated engineering products to tenders coming from th sales team result of analysis and studies
Made demos about firestop products
Had information about which firestop product to use with which approval
(UL, ETA) Had knowledge about anchor and modular support analysis.
Developed and implemented procedures to verify compliance with engineering standards
Participated in formal internal design reviews of proposed products and components
Marketing and Trademark Specialist
Ditas Dogan
10.2021 - 08.2022
Did cross check from TecDoc in order to compare products which are produced by Ditas
Did market research and advertising work
Carried out marketing, sales, brand and campaign strategic studies
Created and managed project plans, timelines and budgets
Developed and implemented systems to track customer feedback and satisfaction
Analyzed marketing data and trends to identify opportunities for improvement
Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs
Purchasing Specialist
Dinamik Otomotiv
06.2021 - 10.2021
Did product purchase, making competitor price analysis for products to be supplied, providing product optimization including warehouse communication (Slimstock programme) and talking to foreign customers about right product supply and expanding product range
Worked area spare parts are drive shaft, CV joints, shock absorber and steering knuckle.
Project Engineer
Link YAPI
02.2020 - 02.2021
During internship in Link YAPI, went third times of week to work as part time Project Engineer, other days went to Yeditepe University
Also happy to contribute with engineering and hanger&modular support systems for one of the biggest project inside Istanbul International Finance Center, Ziraat Bank.
Performed constructability reviews of construction bid documents for coordination purposes
Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials
Documented and developed engineering procedures and processes
Conducted technical evaluations of engineering designs and test results
Project Department Internship
Link YAPI
01.2020
Learned information about installation types
Fire installation (includes seismic design), ventilation installation & plumbing
Did dissertation on pipe stress analysis with Caesar Pipe Stress Analysis Programme which is Makkah Project.
Analyzed problems and worked with teams to develop solutions
Prepared project presentations and reports to assist senior staff
Powertrain Engineer Internship
HEXAGON STUDIO DESIGN&ENGINEERING
07.2018
Did drawings in CAD program which was CATIA about powertrain assembles
Gained lots of information about vehicles and their working principles.
Increased overall vehicle performance through meticulous calibration of transmission control units
Reviewed competitor products, conducted benchmarking studies to identify best practices for incorporation into future projects
Enhanced fuel efficiency with innovative design modifications to engine components
Developed simulation models to accurately predict engine behavior under various operating conditions
Regional Sales Manager Latvia | Trade Area Sales Manager Baltics at Hilti GroupRegional Sales Manager Latvia | Trade Area Sales Manager Baltics at Hilti Group