GRETA OSKAY
Antalya
Summary
Developed strong interpersonal and problem-solving skills in high-pressure travel environment. Skilled in managing customer interactions, resolving issues efficiently, and ensuring smooth process. Seeking to transition into new field where these skills can drive positive outcomes and enhance team success.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Passenger service agent
Vilnius airport, "Litcargus"
01.2018 - 04.2018
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Travel guide
Tez Tour
01.2017 - 11.2018
- Conducted thorough research on destinations, keeping up-to-date with industry trends and local attractions.
- Led engaging group tours, sharing relevant historical facts and cultural insights to enrich the overall experience.
- Assisted clients in overcoming language barriers by utilizing multilingual skills when necessary for seamless communication during travels.
- Provided clients with a wealth of destination knowledge, enabling them to make informed decisions about activities and excursions during their trips.
Travel Guide
TUI
04.2019 - 11.2021
- Conducted thorough research on destinations, keeping up-to-date with industry trends and local attractions.
- Led engaging group tours, sharing relevant historical facts and cultural insights to enrich the overall experience.
- Assisted clients in overcoming language barriers by utilizing multilingual skills when necessary for seamless communication during travels.
- Provided clients with a wealth of destination knowledge, enabling them to make informed decisions about activities and excursions during their trips.
Travel Guide
Coral Travel
04.2022 - 11.2022
- Conducted thorough research on destinations, keeping up-to-date with industry trends and local attractions.
- Led engaging group tours, sharing relevant historical facts and cultural insights to enrich the overall experience.
- Assisted clients in overcoming language barriers by utilizing multilingual skills when necessary for seamless communication during travels.
- Provided clients with a wealth of destination knowledge, enabling them to make informed decisions about activities and excursions during their trips.
Travel Guide
Summer Tour Travel Agency
04.2023 - 11.2023
- Conducted thorough research on destinations, keeping up-to-date with industry trends and local attractions.
- Led engaging group tours, sharing relevant historical facts and cultural insights to enrich the overall experience.
- Assisted clients in overcoming language barriers by utilizing multilingual skills when necessary for seamless communication during travels.
- Provided clients with a wealth of destination knowledge, enabling them to make informed decisions about activities and excursions during their trips.
Travel Guide
Akay Tourism
04.2024 - 11.2024
- Conducted thorough research on destinations, keeping up-to-date with industry trends and local attractions.
- Led engaging group tours, sharing relevant historical facts and cultural insights to enrich the overall experience.
- Assisted clients in overcoming language barriers by utilizing multilingual skills when necessary for seamless communication during travels.
- Provided clients with a wealth of destination knowledge, enabling them to make informed decisions about activities and excursions during their trips.
Education
Professional Bachelor - Business Administration
01.2015 - 04.2018
Erasmus + -
01.2016 - 04.2019
Skills
Customer service management
Additional Information
Volunteering
Meeting of the United Nations World Tourism Organization's Regional Commission for Europe and seminar "Changing Business Models: The Collapse of the Old and New Opportunities".
- Meeting guests and letting them to get to know better city of Vilnius and Lithuania
- Participate in seminars
- Give attention and high quality support during assembly
International travel and active leisureexhibition "Adventur", cooperation with tour operator "Gruda".
- Sharing with customers about various travel services
- Helping the management with customer support
Timeline
Travel Guide - Akay Tourism
04.2024 - 11.2024
Travel Guide - Summer Tour Travel Agency
04.2023 - 11.2023
Travel Guide - Coral Travel
04.2022 - 11.2022
Travel Guide - TUI
04.2019 - 11.2021
Passenger service agent - Vilnius airport, "Litcargus"
01.2018 - 04.2018
Travel guide - Tez Tour
01.2017 - 11.2018
Türkiye - Erasmus +,
01.2016 - 04.2019
University of Applied Sciences - Professional Bachelor, Business Administration
01.2015 - 04.2018