Gorkem UNAL
Online Sales And Customer Operations Assistant
Biga, Canakkale
Summary
I am a driven and accomplished professional with a diverse background that includes a range of educational and work experiences. I was born and raised in Biga, Çanakkale, Türkiye, and early on developed a passion for web and graphic design. I pursued this interest in high school and later earned a BA in French Language & Literature.
Following my studies, I worked as a French instructor at the Public Education Center, where I gained invaluable experience in education and language instruction. Today, I bring this knowledge and expertise to my current role as an Online Sales and Customer Operations Assistant at Decorotika, where I am responsible for managing the French-speaking zone and the United Kingdom.
In this role, I leverage my language skills and customer service experience to provide top-notch support to clients, ensuring their satisfaction and driving sales growth. I am constantly seeking to expand my knowledge and skills, and I am committed to delivering the highest level of service to my customers and colleagues alike.
Overview
1
1
year of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
UK Online Sales and Customer Operations Asst.
Decorotika Moduler Mobilya
Biga
03.2022 - Current
- Data entry, managing and creating listings for products on Amazon, Shopify, ManoMano, ETSY, OnBuy, B&Q and Debenhams,
- Extracting and importing datas onto Excel spreadsheets,
- Receiving and replying to customer's questions,
- Ensuring the tracking of the cargoes of the packages and the communication between the customers and the cargo companies,
- Generating incident reports and presenting reports at meetings,
- Manual order entry, data entry and stock update, when necessary,
- Arranging pick-up services, and track them periodically,
- Preparing monthly sales amount and products sold as reports based on certain parameters,
- Creating A+ Contents for Amazon
French Language Instructor
Ministry of Education
Biga
03.2022 - 06.2023
- Built cultural literacy by organizing lesson plans focused on French-speaking countries.
- Collaborated on and implemented innovative pedagogical initiatives that focused on student-first, hands-on and experiential learning to foster French instruction.
- Facilitated learning of French language using variety of instructional methods, resources and technological tools.
Education
Bachelor of Arts - French Language And Literature
09.2013 - 07.2019
High School Diploma -
09.2008 - 06.2013
Skills
Operations support
Document control
Filing and data archiving
Spreadsheet management
Mail handling
Inventory management
Google Workspace
Report preparation
Stock management
Technical Support
Timeline
UK Online Sales and Customer Operations Asst. - Decorotika Moduler Mobilya
03.2022 - Current
French Language Instructor - Ministry of Education
03.2022 - 06.2023
Tekirdag Namik Kemal University - Bachelor of Arts, French Language And Literature
09.2013 - 07.2019
Biga Anadolu Teknik Lisesi - High School Diploma,
09.2008 - 06.2013