Gorkem Arkan
Restaurant - F&B - Operation Manager
Istanbul,34
Summary
I was born in Istanbul (1984).
I worked as a journalist long time.
2013 i moved to Vietnam and start to live.
6 years i worked as manager in Nha Trang.
My last job was Restaurant Manager in Huqqabaz...
Which is an International Restaurant Chain in many countries...
I am single and no children...
Overview
19
19
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Restaurant Manager
Huqqabaz
01.2022 - 09.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
Restaurant Manager
Riki Riki
12.2017 - 12.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Carefully interviewed, selected, trained, and supervised staff.
Food and Beverage Manager
Gm Doclet Beach Resort
12.2016 - 12.2017
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Restaurant Manager
The Anchor Restaurant
Nha Trang
11.2013 - 12.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Journalist
Cumhuriyet Newspaper
01.2006 - 09.2013
- Wrote, edited and produced stories for newspaper.
- Enhanced publication''s reputation by consistently delivering high-quality, well-researched articles on various topics.
- Cultivated strong relationships with sources and other contacts to support leads and story development.
- Researched and gathered information to develop accurate and credible stories.
Education
Associate of Science - Social Sciences
Anadolu University
Istanbul 09.2009 - 09.2013
Skills
Staff management
Operations management
Customer engagement
Recruitment
Menu development
Schedule coordination
Shift management
Passion for customer satisfaction
Complaint resolution
Food service background
Timeline
Restaurant Manager
Huqqabaz
01.2022 - 09.2024
Restaurant Manager
Riki Riki
12.2017 - 12.2019
Food and Beverage Manager
Gm Doclet Beach Resort
12.2016 - 12.2017
Restaurant Manager
The Anchor Restaurant
11.2013 - 12.2016
Associate of Science - Social Sciences
Anadolu University
09.2009 - 09.2013
Journalist
Cumhuriyet Newspaper
01.2006 - 09.2013