Gonen Oz

Acting Front Office Manager
Responsible for overseeing the Guest Experience, Concierge, and Guest Services operations by leading departmental heads to enhance service quality. Actively involved in labor management, recruitment processes for optimal staffing, and driving departmental revenue. Monitors P&L performance, ensures scheduling aligns with operational demands, and implements strategic improvements to elevate the overall guest journey.

Marunouchi & Otemachi

-Additionally completed cross-training in Housekeeping to gain a deeper understanding of its operations and strengthen interdepartmental collaboration with the Front Office.

Responsible for overseeing all hotel operations during overnight hours within the standard of the brand. Ensured smooth coordination across departments including Front Office, Housekeeping, and Security, while maintaining the highest standards of guest service. Managed the night audit process, reconciled financial transactions, and ensured system accuracy. Acted as the senior contact for VIP guests, emergency situations, and late check-ins or departures. Provided leadership to the night team through effective delegation, performance oversight, and issue resolution. Ensured property safety and compliance with brand standards, and delivered comprehensive handovers to senior management.

The Istanbul EDITION, one of the most luxurious hotels in Istanbul, Turkey, features 78 lavishly appointed guest rooms and is located in the heart of the city. Just 30 minutes from the Istanbul International Airport, our Istanbul, Turkey, hotel is near an abundance of fine restaurants and shopping malls. Giving to chance to experience spacious guest rooms decorated in either Rosewood or Soaped Oak and fitted with imported linens. Offers to enjoy at 20,000-square foot ESPA Spa, Italian cuisine in the Cipriani Restaurant, exciting night life at the Billionaire Club.

Designed as a city hotel, Dedeman Istanbul continues to share its more than 30 years of experience with its guests from all over the world.

Located in the heart of the business world, in the heart of the modern city, Dedeman Istanbul is a perfect choice for business or tourist travelers, with 327 comfortable rooms and 16 Meeting Rooms with high technology.