Gonca Unal
İzmir
Summary
Customer-orientated professional with experience and a team player in organizational skills, always looking forward to improving myself. As a freshly graduated person fully start my career path with passion and dedication to my job.
Overview
3
3
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
Barista
Little Cafe
Girne
09.2021 - 01.2022
- Took drink orders from customers and creating endaring coe art for our university students
In Charge of The Organization
Zafer Çapkın Henna Organization
İzmir, Izmir
06.2022 - 09.2022
- Handled customers, especially brides' complaints and needs
- Helping the guests and the family have a good time and accompanying them by dancing
Assistant
Arcom Technologies
İzmir
10.2022 - 02.2023
- Answered calls, responded to emails, and spoke with clients face-to-face
Customer Support Officer
E-levantgaming
04.2023 - Current
- Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Translation and Interpretation -
Girne American University
10.2018 - 01.2023
High School - undefined
Hakan Çeken High School
06.2015 - 09.2018
Elementary School - undefined
Egiad Elementary School
05.2007 - 10.2015
Skills
- Customer service
- Teamwork
- Language Skills
Customer inquiry management (CIM)
Teamwork and collaboration
Problem-solving skills
Computer skills
Personal Information
- Date of Birth: 09/30/00
- Nationality: Turkey
Timeline
Customer Support Officer
E-levantgaming
04.2023 - Current
Assistant
Arcom Technologies
10.2022 - 02.2023
In Charge of The Organization
Zafer Çapkın Henna Organization
06.2022 - 09.2022
Barista
Little Cafe
09.2021 - 01.2022
Translation and Interpretation -
Girne American University
10.2018 - 01.2023
High School - undefined
Hakan Çeken High School
06.2015 - 09.2018
Elementary School - undefined
Egiad Elementary School
05.2007 - 10.2015