Gökhan Kılıç
Ship Agency Manager
Istanbul,34
Summary
Experienced Ship Agency Manager with a proven track record in ship management. Skilled in overseeing vessel operations, ensuring compliance with regulations, and optimizing efficiency. Strong background in coordinating port activities, managing budgets, and fostering positive relationships with clients and stakeholders. Dedicated to delivering high-quality service and driving operational excellence in the maritime industry.
Overview
15
15
years of professional experience
1
1
Language
Work History
Agency Manager (Country) - Türkiye
Focal Shipping Services
04.2022 - 02.2025
- Managed and established Türkiye site office, achieving top profitability among 10 offices spanning 6 countries.
- Managed office operations, recruitment processes, and ensured a positive work atmosphere.
- Guaranteed adherence to ISO standards while delivering superior service.
- Negotiated contracts with carriers for competitive pricing structures that attracted new clientele while retaining existing customers.
- Increased agency revenue by implementing effective sales strategies and coaching team members on best practices.
- Managed a diverse portfolio of clients, ensuring personalized service and appropriate coverage based on individual needs.
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
Operations Specialist- Fleet
Zenith Gemi İşletmeciliği A.Ş.
05.2017 - 04.2022
- Managed technical operations of tanker vessels, ensuring annual certification, agency appointments, and coordination of services for efficient management.
- Managed monthly cash flow, ship communication, and contingency reporting for Zenith Gemi İşletmeciliği A.Ş. in İstanbul, Turkey.
Account Manager & Global Operations Executive - Agency
Wilhelmsen Ships Service
06.2012 - 04.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Agency Coordinator
Wilhelmsen Ships Service
08.2010 - 06.2012
- Worked alongside team members to develop thorough solutions for client needs, streamlining agency processes and improving communication methods enhancing customer satisfaction.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
MSc - Maritime Operations Management
Liverpool John Moores University
05.2005 - 1 2007
Bachelor of Business Administration - BBA - Business Administration and Management
Doğuş University
01.2000 - 1 2005
Skills
Ship Agency Management
Timeline
Agency Manager (Country) - Türkiye
Focal Shipping Services
04.2022 - 02.2025
Operations Specialist- Fleet
Zenith Gemi İşletmeciliği A.Ş.
05.2017 - 04.2022
Account Manager & Global Operations Executive - Agency
Wilhelmsen Ships Service
06.2012 - 04.2017
Agency Coordinator
Wilhelmsen Ships Service
08.2010 - 06.2012
MSc - Maritime Operations Management
Liverpool John Moores University
05.2005 - 1 2007
Bachelor of Business Administration - BBA - Business Administration and Management
Doğuş University
01.2000 - 1 2005