Gokhan Erdem Salva

Responsibilities and Achievements:

• Spare Parts Inventory Management: I am responsible on management inventory of spare and replacement parts
• In our product range we have more than 20K SKUs
• Assembly Services: I am responsible on organizing assembly services inside M25 Motorway of London
• Also, extending services in wider locations for some exceptional purchases
• Customer Satisfaction: I am one of the key points for customer satisfaction as organizing deliveries and assembly services
• I increased customer review rates from 2.7 to 3.2 in 4 months on Trust Pilot
• Added Value Activities: I fix the customer problems efficiently during the services
• With my on-site solutions, Vivense make more cost saving as well as receiving positive feedbacks
• In last 4 months, incident rates reduced from %17.16 to %8.40
• Procurement Activities: I am in charge for fleet activities
• I managed buying company car with all the owning processes incl
• Insurance, maintenance and branding
• With my supplier selection criteria, company made approx
• 4000 saving
• Warehouse Management: I assist to check returned items if they are available for resale or not
• Depending on product and packaging condition, we separate the products for restock, dispose or selling to third party companies
• Delivery Activities: I organize showroom selling products' delivery by contacting directly with customers
• I also organize internal customer deliveries and assembly services if needed.

Responsibilities and Achievements:

• Development Management: I started this company with £5,000 budget
• First year I made £15,000 turnover and second year I increased turnover up to £75,000
• Currently, this company valuated by independents min
• 70,000 - Profit Management: First year's profit was -£5,000
• Second year increased to £22,000 net profit - Supplier Relationship Management: I started this business with 2 suppliers (one supplier in UK, one supplier in Italy), Now I have more than 20 suppliers (China, Turkey, Italy, Portugal, and UK) - Added Value Activities: I added value to supply chain processes and reduced logistics cost +%10 and deliver the products %35 faster - Product Development: I started with +500 SKUs, now company have +5000 SKUs
• E-commerce Management: I built up my own Shopify based website and responsible on all digital marketing, product upload, analytics, and product performances
• Marketing Activities Management: I built up Google Ads, Facebook Business, Instagram shop accounts

Responsibilities and Achievements:

• Customer Relations Management: I resolved up to 20 email enquiries daily
• Logistics Activities: I processed up to 350 direct deliveries to learners
• Troubleshooting: I found systematic faulty and rescued +250 lost orders
• Inventory Management: I was checking inventory daily and reported of forecasted product shortages

• Responsibilities and Achievements:
• Inventory Management: I built up inventory management and took control of +2000 items
• Supplier Relationship Management: I built up procurement system and increased supplier range %50
• Event Management: I scheduled well-being events for staff and reduced event costs up to %30
• Facilities Management: I did periodically property maintenance schedule instead of when needed. Hence, maintenance costs decreased %40 and repair needs decreased %80

• Responsibilities and Achievements: - Supply Chain System Development: I built up new procurement system according to donors' rules and ethics (UNFPA, ECHO, UNHCR) - Bid and Supplier Evaluation: I reviewed quotations received before my starting and created a procurement plan
• Thus, spending effort is reduced and procurement process been %100 more efficient
• Procurement Development: After my strategies, organization got a better result from internal and external auditors

Responsibilities and Achievements:

• Supply Chain System Development: I built up new procurement system according to donors' rules and ethics (ECHO) - Tender Management: I managed biggest tender process of the project
• Contract Management: I managed contract of medical assistive devices worth approx
• 1M in 12 months (compliance with OJEU) - Budget Management: I relocated guest houses with the new buildings and whilst energy efficiency increased and rent cost reduced %20 - Fleet Management: I processed fleet tender and found new fleet supplier
• Transportation costs decreased %25 - Direct and Indirect Procurement Processes: I increased contract range %75 for direct and indirect sourcing

• Responsibilities and Achievements:
• Turnover (KPI): I reached monthly targets over €200K (each month increased %3 more than last month)
• Profit (KPI): I break the profit record as %1,4 (average %7, top -%4)
• Team Management: I managed and trained 12 staff. I also motivated them to reach the target and earn more bonuses (average salary increase %35)
• Stock Management: I was responsible more than 5000 SKUs - Inventory Management (KPI): I reduced old stocks %50 to %23
• Competition Management (KPI): I made my department most favorite in the city compared with the other competitor brands