Mario Gokhan Cakir

• Due to gained trust and delivered performance within the first six months, I was excelled by managers to deliver solution and support for enterprise customers.
• Successfully developed Azure DevOps Dashboard to monitor workflow, reducing average first response time for tickets from five days to one day by handling 35% of the team's workload in a six-person team.
• Resolved complex technical challenges by leveraging deep expertise in SQL programming languages and relational databases platform Microsoft SQL Server.
• Improved business insights with advanced analytics features such as trend analysis, forecasting, and statistical modeling in Tableau.
• Developed T-SQL/SQL scripts for automating repetitive tasks, increasing productivity and reducing manual errors.
• Wrote and optimized SQL statements to assist business intelligence practices such as Tableau.
• Developed T-SQL scripts and Stored Procedures for end-user report requests.
• Acted as a trusted advisor to both internal teams and external clients, leveraging extensive industry knowledge to provide valuable insights and recommendations that guided decision-making processes.
• Developed custom solution proposals for clients by conducting in-depth needs assessments, resulting in tailored offerings that addressed unique challenges and delivered measurable results such as Custom Service Price Increases, helped to customers for increasing their annual income by %5 to %10.
• Bolstered database performance by optimizing SQL queries, reducing execution time significantly.
• Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining focus on quality control throughout all stages of delivery.
• Provided timely support to end-users, resolving issues related to data access or manipulation, maintaining high levels of customer satisfaction.

I have accomplished software products technical issues, database and application server operations, SQL reporting and data analysis, software integrations, quality analyze before code deployments and end-user requirements.

• As outcome of successful efforts, secured company privilege as first port for implementing development and new integrations by Ministry of Customs and Trade of Turkey.
• I integrated reporting functions into ERP software, thereby enabling company to achieve independence in generating SQL reports. Additionally, authored over 100 detailed financial and operational reports, resulting in cost savings of $200,000 for company.
• Successfully executed upgrade from Oracle Standard to Oracle Enterprise Edition.
• Integration of Attendance Tracking System for Human Resources was accomplished within a timeframe of three months.
• Developed ticketing system for company end-users, conducted training sessions for 1200 employees, resulting in 150% decrease in problem resolution time.

Responsible for 60 team members for MOBA game project. Productivity improvement, KPI reporting, operational planning and hiring process were my major duties.

• Accomplished to open new office in different country and built successful team from scratch.
• Achieved best customer satisfaction score among all world offices for 6 months consecutively.
• Created local MS SQL Server for managing project plans, timelines and budgets.

• Achieved to be participate for management of office establishment process in different country, after being successful at this role by accomplishing over %95 player satisfaction score 6 months consecutively.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.