Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Gokhan Gungor

ISTANBUL,TURKEY

Summary

Solution-minded Forwarding Manager, expert at organised the safe, efficient and cost-effective transportation of [Number]+ goods per week. Excellent reputation for maintaining strong customer relationships through [Task] and [Task]. Dedicated to helping clients receive goods on time, at lowest costs and in high-quality condition. Knowledgeable clearing and forwarding professional with conflict resolution skills, expert understanding of documentation and good grasp of [Language]. Consistently satisfies customers with service and support. Organised Forwarding Manager, with [Number]-year background managing the packing, dispatching and freight processes of [Number] parcels per week. Successful at decreasing expenditures by [Number]% by skilfully negotiating best contracts, transportation and handling charges. Proven track record of managing complex issues, such as lost items and customer complaints with a calm and professional attitude. Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work history

Sea Export Manager

Fast Logistics Cargo ( Turkey Branch )
ISTANBUL, Istanbul
04.2021 - Current
  • Classified goods by type of item and fee or tariff groups using correct system.
  • Reduced costs by negotiating contracts, transportation and handling charges.
  • Liaised with customers, shipping lines and port authorities to resolve delays or delivery errors.
  • Organised licences to move [Type] goods into or out of UK territory.
  • Partnered with customs professionals, clients and transport teams to deliver shipments on-time for minimum cost.
  • Planned most appropriate shipment routes with regard to cost, transit time and security.
  • Maintained excellent customer relationships by organising payments or transactions on behalf of clients, such as freight charges.
  • Processed all export requests from client or line manager.
  • Supported customer satisfaction, offering timely updates on shipping details and timelines.
  • Fielded logistics requests worldwide and learned new country requirements in various languages to avoid errors.
  • Forecasted sales trends to plan team resourcing.
  • Analysed reporting to reconcile transactions, accounts and ledgers.
  • Directed daily operations to achieve maximum output and reduce costs.
  • Developed plans and strategies to promote continuous improvement.

Sea and Air Pricing / Operations Supervisor

ÖYKÜ LOGISTICS ( ÖYKÜ GROUP)
ISTANBUL
10.2020 - 04.2021
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Motivated and trained employees to maximise team productivity.
  • Led overall direction, coordination and evaluation of department functions.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
  • Noted employee absences and grievances, and improved team development and performance with right training.


  • Oversaw equipment availability and maintenance to guarantee optimal operations.
  • Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Supervised daily operations, acting as point of contact for any queries or obstacles.
  • Forecasted sales trends to plan team resourcing.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Increased customer satisfaction by resolving issues.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Assisted with pricing, quotations and negotiations of freight movements.
  • Maximised profit, negotiating optimal pricing to secure trade transactions.
  • Scheduled shipments through freight carriers, ocean freight and air freight to guarantee safe and smooth delivery.
  • Handheld air/sea rate request as per customer needs and providing best options.

    Negotiated with overseas partners and arranging weekly Sea LCL groupage (20-25 Teu / Weekly ) and done best load distribution ( stowage plan ) determine according to volume and tonnage .

    Issuing agency agreement a each quarter with overseas partners and situation analysis about CIF / FOB cargo rates and agreed freight levels with carriers .


Sea Cargo Executive

Cargo-Partner
ISTANBUL
10.2018 - 10.2020
  • Partnered with management team to optimise operations and reduce costs.
  • Monitored operations to assess and highlight results.
  • Improved operations by implementing training and development sessions into employee schedules.
  • Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
  • Established key performance indicators (KPIs) to measure and drive team performance, accountability and alignment.
  • Oversaw daily logistics operations to enforce best practices.
  • Prepared bills of lading, invoices and shipping documents for shipments.
  • Stayed current on rules for multiple shipping locations to expertly coordinate required paperwork.
  • Improved client satisfaction by regularly reporting progress of goods, delays or changes in delivery.
  • Planned optimised multimodal routes to increase efficiency of deliveries by %60 %.
  • Traced delayed or lost shipments to establish next course of action.
  • Verified cargo contents against transport documentation.
  • Handled high volume calls to address customer inquiries and concerns.
  • Analysed data and information to identify issues and create tailored solutions.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Ocean Export Documentation Specialist

KITA LOGISTICS
Istanbul
01.2018 - 10.2018
  • Classified physical and digital documentation with correct codes.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Applied maths abilities to calculate and check financial figures.
  • Sorted and organised different types of information by document type, personnel or location.
  • Transcribed or scanned data to create new files.
  • Processed new customer orders, coordinated related documentation and adjusted account balances.
  • Directed daily operations to achieve maximum output and reduce costs.
  • Planned logistics across international boundaries to reliably meet delivery requirements.
  • Increased customer satisfaction by resolving issues.
  • Prepared bills of lading, invoices and shipping documents for shipments.

Warehouse assistant

Mediterranean Food Co.
DUBLIN, DUBLIN
07.2017 - 12.2017
  • Operated material handling equipment to move large and heavy loads.
  • Prepared items for timely dispatch and safe transportation.
  • Consistently achieved daily picking targets through a diligent work ethic.
  • Moved stock around by hand, using forklift truck or lifting gear.
  • Obeyed weight restrictions when loading cargo into transport.
  • Maintained clean, safe and orderly warehouse space.
  • Stored products in safe environments to eliminate spoilage or damage.
  • Maintained employee safety through observation of surroundings when moving cargo.
  • Tracked storage locations within warehouses, maintaining smooth-running retrieval operations.
  • Carried out stock control and maintained quality standards high for audits.
  • Handled Goods In and Goods Out requests in line with company protocols.

Education

Bachelor of Science - MARITIME TRANSPORT AND MANAGEMENT ENGINEERING

Istanbul University
Istanbul , Turkey
09.2009 - 07.2013

English Language Training

Centre of English Studies
Dublin , Ireland
02.2017 - 12.2017

Skills

  • Logistics management
  • Shipment route evaluation
  • [Type] exports and imports
  • Logistical transport planning
  • Shipment consolidations planning
  • Quote management
  • Hazardous materials cargo management
  • Supplier relations
  • Freight regulation knowledge
  • Shipment troubleshooting
  • Freight management
  • Problem-solving
  • Time management
  • Communication skills
  • Forwarding methods and procedures
  • Import and export operations
  • Profit and loss management
  • Team building

Languages

English
Advanced (C1)
Turkish
Native

References

References available upon request.

Timeline

Sea Export Manager

Fast Logistics Cargo ( Turkey Branch )
04.2021 - Current

Sea and Air Pricing / Operations Supervisor

ÖYKÜ LOGISTICS ( ÖYKÜ GROUP)
10.2020 - 04.2021

Sea Cargo Executive

Cargo-Partner
10.2018 - 10.2020

Ocean Export Documentation Specialist

KITA LOGISTICS
01.2018 - 10.2018

Warehouse assistant

Mediterranean Food Co.
07.2017 - 12.2017

English Language Training

Centre of English Studies
02.2017 - 12.2017

Bachelor of Science - MARITIME TRANSPORT AND MANAGEMENT ENGINEERING

Istanbul University
09.2009 - 07.2013
Gokhan Gungor