Gokcen Irgin
Customer Succes Operations Specialist
Summary
With more 10 years of experience in Customers Success, Client Relations, Sales&Logistics in local and international companies in Turkey and abroad, I have developed myself and learnt new skills to contribute more to my organization as someone who is autonomous, a doer and very proactive.
Overview
16
16
years of professional experience
23
23
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Success Operations Specialist
ETS Global B.V
01.2022 - Current
- Pre and Post Sales
- Account management
- Managing B2C and B2B relations and requests
- Key Customer Success person for Providing client services and customer/business support for clients in Turkey and for the region
- Client onboarding including Trainings
- Support the logistics and service coordination
- Provide client services and customer/business support for clients in Turkey and for the region
- Manage operational tasks towards the test center network
- Key Customer Service person for Turkey, Georgia, Azerbaijan, Cyprus
- Operational network management.
Product Development & Sourcing Staff
Levi Strauss & Co.
08.2017 - 01.2022
- PO creation, Migo processes in SAP
- Invoices follow up with customers
- Shipments follow up and reporting periodically
- Support Sourcing Managers and Product Developers with administrative procedures
- Organizing local and internal purchases.
- Client & Manufacturers relations and support
Project Assistant
Valakupiu Rehabilitcion Center
08.2016 - 08.2017
- Worked on an Erasmus+ project in a rehabilitation center in administration
- Responsible for assisting the administration and project department for international project organizing with different partners from Europe
- Organized English Language classes and computer classes
- Organized workshops and activities about team building-team spirit by using creative drama technic.
Accounting and Administrative Affairs Specialist
Widex Hearing Aids
02.2015 - 08.2016
- Orders and Import management
- Organizing custom and delivery processes with custom broker
- Logistics and delivery
- Sales and Stock control & operations
- Social media management
- Dealers/customer relations
- Managing marketing materials
- Internal purchasing process.
Assistant Manager
Renksanat Organization and Education
08.2013 - 01.2015
- Administrative procedures of the school and organization side
- Handling accounting procedures, payment, receivables etc
- Organizing events and classes
- Purchase procedures for school and event organizing
- Marketing procedures
- Public relations
- Educational and artistic plays, events and classes organization
- Making contacts to those to be employed within the events
- Presentation of the company and the projects to potential buyers
- Industrial purchase, price searching of project requirements
- Customer relationship handling
- Training internally and externally.
Accounting and Administrative Affairs Specialist
Lohmann Animal Health
11.2012 - 08.2013
- Imports and Orders management
- Following the importation and the delivery of the goods
- Sales, accounting, logistics management
- Sales & Stock reporting
- Organizing the logistics and delivery of the goods to the customer
- Translations Both English To Turkish And Turkish To English Written And Verbal
- Stock Control and periodical stock reposting
- Following up payments to the vendors and from customers
Content Writer
SMSCountry Networks
09.2010 - 08.2011
- Content writing for a Health-Lifestyle website
- Researching keywords and writing articles based on the data of Google searches in the U.S.A.
Guest Relations Officer - Internship
Taj Coromandel Hotel
06.2008 - 09.2008
- Worked in Guest Relation Department as a full-time intern.
Education
English Language Course - Advance
TOMER By Ankara University
IstanbulFrench Language Course - B2 Level
L'institute Français
Turkey 04.2001 - Current
Labour Economics and Industrial Relations -
Pamukkale University
09.2005 - 2010.05
Skills
Autonomous
Certification
TOEIC Listening & Reading English Certificate, 04/2023, English Language Skills Certification with the score of 950 out of 990.
Accomplishments
I have gained the Honorable Prize for a project competition organized by the government with Project named "Children are Our Future". With this project, I design a center for disabled and low economic class children for their personal and professional development. This center was designed to offer children courses and workshops to have them gained skills to use in their future lives.
Driver License
B
Personal Information
- Place of Birth: Karabuk, TURKEY
- Date of Birth: 09/21/1988
- Gender: Female
- Nationality: Turkish
- Marital Status: Single
Timeline
Customer Success Operations Specialist
ETS Global B.V
01.2022 - Current
Product Development & Sourcing Staff
Levi Strauss & Co.
08.2017 - 01.2022
Project Assistant
Valakupiu Rehabilitcion Center
08.2016 - 08.2017
Accounting and Administrative Affairs Specialist
Widex Hearing Aids
02.2015 - 08.2016
Assistant Manager
Renksanat Organization and Education
08.2013 - 01.2015
Accounting and Administrative Affairs Specialist
Lohmann Animal Health
11.2012 - 08.2013
Content Writer
SMSCountry Networks
09.2010 - 08.2011
Guest Relations Officer - Internship
Taj Coromandel Hotel
06.2008 - 09.2008
Labour Economics and Industrial Relations -
Pamukkale University
09.2005 - 2010.05
French Language Course - B2 Level
L'institute Français
04.2001 - Current
English Language Course - Advance
TOMER By Ankara University