Gokce Okur
Key Account Manager
Istanbul
Summary
Dynamic worker offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Key Account Manager
Expeditors International
04.2024 - Current
- Maintains effective oversight for customers' operational needs and optimal execution for account growth through leadership, active communication, collaboration, and advocacy both internally and with customers
- Continuously builds and maintains strong relationships throughout a customer's business hierarchy
- Lead and proactively perform duties, and manage administrative responsibilities for their respective customers to optimize overall account health
- Evaluates account health and determines best course of action to address identified needs
- Using appropriate resources (team, tools, reports, etc.) for tracking account goal progress and development
- Constantly seek cost mitigation, and value-add opportunities for their customers
- Management of Business Reviews & CRM activities
Trade Compliance Manager
Expeditors International
04.2021 - 04.2024
- To proactively ensure departments meet its obligation to comply with all Company policies and all applicable laws and regulations
- Providing regular updates to DM, RTCM, and Product Managers on branch performance, any red flags, legislative changes, policies, procedures, rules or regulation amendments, and related issues/questions
- Keeping up to date and training employees on Sanctioned and Embargoed Countries, Denied Party Screening, and Export Controls Awareness under US law and the laws of other jurisdictions that enforce US Sanctions
- Assess preventive and noncompliance detection measures in his/her branch and report to RTCM regularly
- Strong familiarity with operations system, understand performance of all departments and ability to track the shipments
- Making monthly audit of the files and taking actions accordingly
- Run monthly/quarterly/yearly compliance reports and report any anomalies according to escalation procedure
Account Manager
Expeditors International
01.2018 - 04.2024
- Develop, maintain, lead and measure customer service deliverables to satisfy specific needs of Account(s)
- Continually seek opportunities for service enhancement and improved tactical management
- Maintaining effective oversight for customers' operational needs and optimal execution for account growth through leadership, active communication, collaboration, and advocacy both internally and with customers
- To be ensure all activities are compliant with policies/procedures and code of business conduct and with government regulations
- Coordinate with buyers, vendors, freight forwarders and carriers to ensure timely, accurate and cost-effective delivery of goods
Customs Lead
Expeditors International
11.2016 - 01.2021
- Fully understand and properly monitor all operational aspects of Customs Brokerage department and ensuring internal metrics, external KPIs, and operational process standards are met
- Maintain strong relationships with all clients to ensure retention and recording clients meeting details and opportunities in CRM
- To be ensure validity date of POA's and up to date customer SOP's
- To be ensure documents are correct and quality is held to the highest standard for all filed declarations
- Complete monthly customs audits
- Plan and execute inbound and/or outbound global logistics function
- Manage transportation and related logistics of goods and services to and from internal/external customers/suppliers
- Coordinate with Buyers, vendors, freight forwarders and carriers to ensure timely, accurate and cost-effective delivery of goods
- Preparing customer-specific reports are distributed per customer requirements outlined
- Assist accounting staff with collections (A/R), payables, (A/P), BNP, and reserves
- Identify and implement best cost solutions regarding transport mode, route, carrier selection and submit price list& fill RFQs
- To be ensure billing accuracy and timeliness
- To be ensure customs brokerage activity is in compliance with policies and standards
Education
BBA - Business Administration
Anadolu University
01.2015 - 01.2021
Associate Degree - Logistics
Kadir Has University
06.2012 - 06.2014
Skills
Leadership
Problem-Solving
Time Management
Teamwork
Computer Skills
Presentation Skills
Certification
IATA- Dangerous Goods by Air
Training
- Leading Your Team through Change-2022
- Taking Charge of Change-2022
- Human Trafficking Prevention-2022
- Facilitation Level 1: Delivering Training Effectively-2022
- Anti-Corruption: Communication Strategy & FAQs-2021
- Good Distribution Practice for Medical Products-2021
- Temperature Controlled Shipments for Air&Ocean-2021
- Anti-Boycott Regulations-2020
- U.S. Sanctions and Export Controls -2020
- Time Management-2020
- Leadership Program-2019
- Denied Party Screening-2019
- Trade Compliance Awareness-2019
- Improving Training: The Facilitation Course-2019
- Process Management Fundamentals-2019
- MS Excel: VLOOKUP-2018
- MS Excel - PIVOT TABLES-2018
- Anti-Corruption: Global Edition-2018
- ITAR Awareness-2018
- Anti-Boycott Awareness -2018
- Power BI - Creators-2017
- Ethics Awareness-2017
- Incoterms Basics-2017
- 10 Critical Success Factors-2016
- Code of Business Conduct-2016
Websites
Timeline
Key Account Manager
Expeditors International
04.2024 - Current
Trade Compliance Manager
Expeditors International
04.2021 - 04.2024
Account Manager
Expeditors International
01.2018 - 04.2024
Customs Lead
Expeditors International
11.2016 - 01.2021
BBA - Business Administration
Anadolu University
01.2015 - 01.2021
Associate Degree - Logistics
Kadir Has University
06.2012 - 06.2014