Gülşen Sena Kaya

As a graduate of Ege University, where I studied English Language and Literature, I also completed a Pedagogical Formation certificate during my final year. Currently, I am working as an International Patient Representative at a leading travel and tourism company, specializing in the healthcare sector.

In my role, I provide comprehensive support to international patients who are seeking treatments in Turkey, including aesthetic, bariatric, eye, and dental procedures. My responsibilities include:

Guiding patients through the process by offering doctor referrals
Explaining treatment options and the overall experience they can expect in Turkey
Assisting with travel planning by preparing personalized packages tailored to their needs
Working in this dynamic and global industry, I have developed key skills such as:

Daily active use of English to communicate with patients and stakeholders
Strategic sales experience, ensuring patients receive the best possible service
Strong collaboration with the post-sales operations team to ensure seamless service delivery
Extensive knowledge in travel planning, ensuring each patient’s journey is well-organized and efficient
As an employee of healthcare tourism, my dedication to providing excellent care for the costumers, allows me to thrive in a team-based environment, while also honing my leadership and organizational skills.