GÜLŞAH EVREN
Sales Operations Specialist
Istanbul
Summary
Professional Summary
Experienced Order Management and Sales Operations Specialist with a strong background in e-commerce, logistics coordination, and customer relations. Skilled in SAP, ERP systems, and end-to-end order processing. Proven ability to coordinate cross-functional teams including warehouse, finance, and supply chain. Fluent in English with a foundation in translation and localization tools.
Professional in processing field with track record of optimizing operational efficiency and enhancing procedural quality. Known for collaborative teamwork and adaptability to evolving project demands. Proven skills in data management and process improvement.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
Sales and Order Processing Coordinator
The Swatch Group Turkey Saat Ticaret Limited Şirketi
06.2023 - 06.2025
- Receives, enters and follows up all customer orders
- Ensures accurate data entry through intimate, knowledge of customer's needs/expectations
- Informs customers about status of orders
- If requested by customers, changes or rejects orders for unconfirmed pieces
- If requested by customers, informs customers about availability and unit prices
- Coordinates with Distribution Centers and Brand HQs regarding order status, shipping dates, product availability and back orders
- Informs customers about content of the parcels which are inspected at the customs
- Prepares weekly shipments report and submit it to Sales Department
- Work closely with Brand Managers and if needed changes priority of orders.
- Managed high-volume data entry tasks, resulting in accurate and timely updates to company records.
- Coordinated cross-functional teams for seamless project execution and improved overall productivity.
Order Management Specialist/E-Commerce
Alaçatı Stili Moda Su Tekstil
12.2021 - 06.2023
- Managed the product delivery process
- Assisted retail partners with wholesale order fulfillment
- Preparation of / participation in customer meetings according to instructions
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Coordinating with Factories for arranging deliveries
- Coordinating with warehouse for arranging deliveries
- Coordinating with the Finance and Accounting teams on all billing and returns issues
- Maintain accurate customer information in GMP systems
Import-Export Staff
Renk Grup Makine A.Ş
11.2020 - 08.2021
- Sale support on B2B platform
- Coordinated with Logistics, Manufacturing, Customer Service and Regulatory leads
- Entering the purchase orders into the system and sending to the supplier and following all of the process of the order
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Establishing coordination with the customs agent
Intern
Medipol University Preparatory School
06.2020 - 09.2020
- Translated the web pages to English language
- Transcribed audios to text
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Edited and proofread text to accurately reflect English language.
Education
Applied English And Translation
Medipol University
Istanbul, Turkey 04.2001 -
Skills
Compliance awareness
Document management
Computer proficiency
Logistics management
Operations management
Order processing
Certification
PEARSON CERTIFICATE
CORE QUALIFICATIONS
- Excellent written and verbal communication skills
- Exceptional problem-solving abilities
- Focused attention to detail
- Excellent customer service focus
- Above-average organizational skills
Timeline
Sales and Order Processing Coordinator
The Swatch Group Turkey Saat Ticaret Limited Şirketi
06.2023 - 06.2025
Order Management Specialist/E-Commerce
Alaçatı Stili Moda Su Tekstil
12.2021 - 06.2023
Import-Export Staff
Renk Grup Makine A.Ş
11.2020 - 08.2021
Intern
Medipol University Preparatory School
06.2020 - 09.2020
Applied English And Translation
Medipol University
04.2001 -