Göksenin Yıldız
IT Administrator
Narlidere,35
Summary
Have more than 10 years of experience in system, network, hardware and IT management. Hold active positions in the companies currently work for. contribute to the development of the companies manage by making technology investments. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
13
13
years of professional experience
19
19
years of post-secondary education
1
1
Language
Work History
IT Administrator
Jain Farm Fresh Gıda San.Tic. A.Ş.
4 2023 - Current
- Virtual server and esx management with VMware (Hp)
- Storage management.
- Basic Windows Server role management, especially Active Directory
- Management of Firewall (WatchGuard) device
- Managing rules, granting necessary permissions, examining and reporting,VPN management.
- Troubleshooting all network problems within company and ensuring switch management and installations (Aruba Switch)
- Office 365 management (Azure, Exchange, Teams, Sharepoint/OneDrive)
- Execution of daily and weekly backup procedures on a regular basis
- IP switchboard, 3cx, Gigaset etc.
- Managing VoIP Virtual PBX switchboard systems
- Coordinating management and development of currently used ERP and Pdks projects
- Management of NVR, IP camera management
Information Systems Administrator
E.Özgörkey Şirketler Grubu(Gıda Ürünleri San. Ve Tic. A.Ş)
7 2017 - 4 2023
- Ensuring regular backup of the branches of our group company in Bornova (Automotive), Torbalı (Feast Gıda), Antalya (Laundry), Konak (KeyHotel) with Veeam software.
- Troubleshooting all network problems within the company and ensuring switch management and installations (Cisco, HP, Huawei)
Management of Firewall (Palo Alto) devices
Managing the rules, granting the necessary permissions, examining and reporting. - Virtual server and ESX installation and management with VMware
Storage management. - Providing Office 365 management (user rights and authorization management)
- Management of Active Directory, Smtp, Dns, anti-virus services
- Management of 3cx, Siemens, Unify switchboard and announcement service
- Turkcell in-house GSM line tariff management and reporting
- In-house camera Nvr device management
- Troubleshooting end user problems with the Helpdesk application and resolving printer problems
- Selecting and providing the appropriate hardware and software required for the institution
Computing Expert
İNDESİT COMPANY BEYAZ EŞYA A.Ş.Whirlpool M(Hotpoint-Ariston)
01.2015 - 01.2017
- Solving hardware, software and network problems for end users
- Control, fault detection and backup of industrial computers in production area
- Carrying out documentation follow-up
- Supporting hardware and software purchasing activities and preparing system infrastructure.
- Getting support by contacting our headquarters in Italy when necessary.
- Realizing and reporting information technology investments
- Managing software/hardware licenses
- Server management, establishment of network infrastructure
Call Center Software Consultant
UNİVERA BİLGİSAYAR SİSTEMLERİ
03.2011 - 09.2014
- By installing Data Collection (OT/VT) ERP systems and SQL and web-based package programs for their use in Supply Chain Management Systems and handheld terminals that work integrated with these programs, to provide information and training to users about the operation of the program. Efes pilsen,Lezita, Samsung,Kraft Foods,Brown Forman,Tukaş.VODAFONE,Panda,Marshall etc
I have taken part in the program transitions and training of large companies such as. Due to my customer satisfaction and performance during my employment, I have been continuing my duty in the company as a Call Center Support Specialist since 01/06/2012. My job description for this department is; Remote desktop connection to our customers' computers in case of errors received regarding the SQL and web-based package programs we provide service. Providing support for the programs by connecting with the programs, intervening directly from the database and systematically, analyzing them, and transferring the detected software errors to the relevant unit.
Education
MBA - Business
Anadolu University
Eskişehir 04.2001 - 05.2016
High School Diploma -
Buca Anatolian Vocational High School - Computer D
Izmir, Turkey 09.2003 - 04.2007
Skills
All windows operating systems
SQL server 2005-2008-12
Office 365
Server 2008-2024
IT infrastructure proficiency
Server maintenance
Network Administration
Help Desk Support
Websites
Second Phone
90 (555) 890 67 24
Military Status
Done - (04/17/2017) Completed
Personal Information
- Date of Birth: 10/26/1989
- Gender: Erkek
- Nationality: Türkiye Cumhuriyeti
- Driving License: B
References
- Omur Değer, Bilge Adam Akademi, Unit Manager, 05545702210, omur.deger@bilgeadam.com
- Onur Cankut IT manager E.Ozgorkey +90 0534 711 9923
Certificate
- CEH, 06/01/2021 - 06/15/2021, 0 Hours, Nordis Global, CEH Training is an applied training where people see cyber attack methods in practice on real systems and learn what can be done against these attack methods.
- English course, 04/18/2016 - 06/18/2016, 64 Hours, BİLGE ADAM
- Application Development on Microsoft Azure Platform, 02/22/2015, 5 Hours, Gediz University
- System and Network Expertise, 06/13/2014 - 01/15/2015, 300 Hours, Bilge Adam Akademi, Server installations, virtual server operations, exchange server, dhcp, dns, ip management, remote services, vpn installations
- SQL Server 2008 R2 Management & Database Development, 03/25/2012 - 08/15/2012, 240 Saat, BİLGE ADAM AKADEMİ
- Computer hardware and software, 02/13/2007 - 06/10/2007, 200 Hours, Buca Anatolian Vocational High School
Timeline
Computing Expert
İNDESİT COMPANY BEYAZ EŞYA A.Ş.Whirlpool M(Hotpoint-Ariston)
01.2015 - 01.2017
Call Center Software Consultant
UNİVERA BİLGİSAYAR SİSTEMLERİ
03.2011 - 09.2014
High School Diploma -
Buca Anatolian Vocational High School - Computer D
09.2003 - 04.2007
MBA - Business
Anadolu University
04.2001 - 05.2016
IT Administrator
Jain Farm Fresh Gıda San.Tic. A.Ş.
4 2023 - Current
Information Systems Administrator
E.Özgörkey Şirketler Grubu(Gıda Ürünleri San. Ve Tic. A.Ş)
7 2017 - 4 2023
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