Gökhan Güney
Bursa,Bursa
Summary
Associate degree in Civil Aviation Cabin Services from Kapadokya University, complemented by a Cabin Crew Basic Training Certificate. Committed to excellence in cabin services with a focus on industry best practices. Proven ability to enhance passenger experience through effective communication and safety protocols. Aspiring to contribute to a dynamic team in the aviation sector.
Overview
6
6
years of professional experience
1
1
Certification
Work History
E-trade Responsible
Gamesatış Oyun Hizmetleri
Balıkesir
03.2020 - Current
- Company Overview: Service Sector, E-Commerce Department
- Conducting sales of various products via the e-commerce site, managing sales processes, and ensuring customer satisfaction.
- Service Sector, E-Commerce Department
Tourism Agent Responsible
Sekban Turizm
Nevşehir
02.2024 - 05.2024
- Company Overview: Tourism Sector, Tourism / Hospitality Department
- Effective management of domestic and foreign customers' requests regarding hotels, reservations, and tours, and providing relevant support.
- Daily organization and follow-up of tour programs.
- Collection of information and documents related to tourist places and sharing the tour content with customers.
- Execution of hotel and transfer reservations, tracking reservation processes, and providing necessary information to the customer.
- Conducting sales of tour packages and additional services.
- Determining and implementing necessary strategies to achieve sales targets.
- Listening to customer complaints and presenting solution-oriented approaches.
- Managing the receptionist duties for the affiliated tourism agency's Heaven Cave House Hotel.
- Tourism Sector, Tourism / Hospitality Department
Waiter
Minty Lounge
Bursa
07.2019 - 09.2019
- Company Overview: Food Sector, Service Department
- Providing service as a busboy and waiter in the cafe environment, managing customer relations and operational processes.
- Food Sector, Service Department
Education
Associate Degree - Civil Aviation and Cabin Services
Kapadokya University
Cappadocia07.2025
Associate Degree - Machine
Uludağ University
Bursa06.2021
Skills
- Customer Satisfaction
- Ms Office Programs
- Sales & Marketing
- Reservation systems
- Tour planning
Certification
- Cabin Crew Basic Training Certificate, Kapadokya University, 06/01/25, TR-25-KMY-00184
- Introduction to Basic Programming Training, İstanbul İşletme Enstitüsü, 09/01/20, 270903530232
Languages
English, Medium
Timeline
Tourism Agent Responsible
Sekban Turizm
02.2024 - 05.2024
E-trade Responsible
Gamesatış Oyun Hizmetleri
03.2020 - Current
Waiter
Minty Lounge
07.2019 - 09.2019
Associate Degree - Civil Aviation and Cabin Services
Kapadokya University
Associate Degree - Machine
Uludağ University