Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Gökhan Güney

Gökhan Güney

Bursa,Bursa

Summary

Associate degree in Civil Aviation Cabin Services from Kapadokya University, complemented by a Cabin Crew Basic Training Certificate. Committed to excellence in cabin services with a focus on industry best practices. Proven ability to enhance passenger experience through effective communication and safety protocols. Aspiring to contribute to a dynamic team in the aviation sector.

Overview

6
6
years of professional experience
1
1
Certification

Work History

E-trade Responsible

Gamesatış Oyun Hizmetleri
Balıkesir
03.2020 - Current
  • Company Overview: Service Sector, E-Commerce Department
  • Conducting sales of various products via the e-commerce site, managing sales processes, and ensuring customer satisfaction.
  • Service Sector, E-Commerce Department

Tourism Agent Responsible

Sekban Turizm
Nevşehir
02.2024 - 05.2024
  • Company Overview: Tourism Sector, Tourism / Hospitality Department
  • Effective management of domestic and foreign customers' requests regarding hotels, reservations, and tours, and providing relevant support.
  • Daily organization and follow-up of tour programs.
  • Collection of information and documents related to tourist places and sharing the tour content with customers.
  • Execution of hotel and transfer reservations, tracking reservation processes, and providing necessary information to the customer.
  • Conducting sales of tour packages and additional services.
  • Determining and implementing necessary strategies to achieve sales targets.
  • Listening to customer complaints and presenting solution-oriented approaches.
  • Managing the receptionist duties for the affiliated tourism agency's Heaven Cave House Hotel.
  • Tourism Sector, Tourism / Hospitality Department

Waiter

Minty Lounge
Bursa
07.2019 - 09.2019
  • Company Overview: Food Sector, Service Department
  • Providing service as a busboy and waiter in the cafe environment, managing customer relations and operational processes.
  • Food Sector, Service Department

Education

Associate Degree - Civil Aviation and Cabin Services

Kapadokya University
Cappadocia
07.2025

Associate Degree - Machine

Uludağ University
Bursa
06.2021

Skills

  • Customer Satisfaction
  • Ms Office Programs
  • Sales & Marketing
  • Reservation systems
  • Tour planning

Certification

  • Cabin Crew Basic Training Certificate, Kapadokya University, 06/01/25, TR-25-KMY-00184
  • Introduction to Basic Programming Training, İstanbul İşletme Enstitüsü, 09/01/20, 270903530232

Languages

English, Medium

Timeline

Tourism Agent Responsible

Sekban Turizm
02.2024 - 05.2024

E-trade Responsible

Gamesatış Oyun Hizmetleri
03.2020 - Current

Waiter

Minty Lounge
07.2019 - 09.2019

Associate Degree - Civil Aviation and Cabin Services

Kapadokya University

Associate Degree - Machine

Uludağ University
Gökhan Güney