Hi, I’m
Gökhan Ayvaz
Bodrum,48
Summary
Dynamic guest services professional with a proven track record in effectively communicating and addressing diverse guest needs. Renowned for cultivating a collaborative team environment while adeptly adapting to changing circumstances to meet organizational goals. Specializes in conflict resolution and problem-solving, consistently delivering exceptional service that enhances guest satisfaction. Committed to reliability and dedicated to creating memorable, positive experiences for every guest.
Overview
14
years of professional experience
Work History
Blue Dreams Resort Bodrum
Guest Relations Agent
05.2025 - 11.2025
Job overview
- Delivered exceptional guest service in a 5-star resort environment, ensuring a warm welcome and personalized attention for both domestic and international guests.
- Managed à la carte restaurant and cabana reservations, coordinating guest preferences, dietary requirements, and special occasions to ensure seamless and memorable experiences.
- Liaised closely with the Food & Beverage, Front Office, to confirm bookings, manage VIP requests, and handle last-minute changes efficiently.
- Handled guest inquiries, feedback, and complaints with professionalism and discretion, maintaining a high level of guest satisfaction and repeat visits.
- Supported daily front office operations, including check-ins, check-outs, and concierge services, using [ElektraWeb] for smooth coordination.
- Promoted hotel facilities and services, contributing to enhanced guest engagement and upselling opportunities.
- Assisted in implementing guest feedback programs that improved service quality and overall resort ratings.
- Recognized as Employee of the Month (July 2025) for outstanding service performance, guest satisfaction, and teamwork contribution.
- Frequently praised by guests in TripAdvisor reviews, with numerous mentions highlighting exceptional service, friendliness, and professionalism.
Getir Perakende A.Ş.
Customer Services Specialist
08.2021 - 08.2023
Job overview
- Interacted with customers through inbound and outbound calls, chats, emails, and social media platforms, providing timely and accurate responses to inquiries and resolving issues.
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Managed over 50 customer calls per day
- Referred unresolved customer grievances to designated departments for further investigation
- Resolved issues based on thorough investigations of concerns
- Completed inquiries and followed up with customers to share findings and offer solutions
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in training sessions to enhance customer handling skills.
- Remote
Vodafone
Store Manager
03.2020 - 08.2021
Job overview
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Directed merchandising strategy to achieve memorable product presentations and increase revenue
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
- Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards
- Monitored budget adherence and promoted expense control with meticulous loss prevention strategies and accurate inventory management
- Maintained high store standards in merchandising, security, and visual presentation
- Supervised inventory audits, financial reconciliations, and sales reporting
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Hilton Dalaman, Muşla-Sarigerme
Human Resources Staff
01.2020 - 03.2020
Job overview
- Organized attendant reference search
- Helped HR processes
- Organized employee files
Vodafone
Store Manager
07.2016 - 01.2020
Job overview
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Directed merchandising strategy to achieve memorable product presentations and increase revenue
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
- Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards
- Monitored budget adherence and promoted expense control with meticulous loss prevention strategies and accurate inventory management
- Maintained high store standards in merchandising, security, and visual presentation
- Supervised inventory audits, financial reconciliations, and sales reporting
- Managed inventory control, cash control, and store opening and closing procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Elimsan A.Ş.
Human Resources Intern
01.2014 - 05.2014
Job overview
- Coordinated paperwork for new hires and updated records for existing employees in both physical and digital forms
- Supported work of HR team members by offering skilled clerical support for diverse office needs
- Participated in HR projects and helped to coordinate employee events
- Filed records, reports and logs and maintained Excel spreadsheets
- Validated candidates by administering company-wide and position-specific tests
- Organized employee records consistently, staying compliant with internal and government requirements
- Addressed employee relations issues, harassment allegations and work complaints.
- Worked with HR team to coordinate company events.
- Answered phone and performed clerical duties to assist human resources department
- Maintained relationships with personnel using strong collaboration and teamwork skills.
Aiesec Ukraine
English Teacher
02.2012 - 03.2012
Job overview
- Prepared presentation about Turkey to promote my country
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Evaluated student progress to offer recommendations for further development.
- Tutored and assisted students to help with English language comprehension and mastery
Education
Sakarya UniversitySakarya
from Human Resources Management
06.2014
Skills
- Analytical thinking
- Sales Activities
- CRM
- Warehousing practices and procedures
- Complaint investigation
- Recruiting support
- Excellent written and oral communication
- Teamwork and Collaboration
- VIP guest handling
- Strong empathy
- Guest satisfaction
- Check-in and Check-out procedures
Languages
English
Turkish
Course
- Basic and Advance Excel Training
- British Time Bakürköy
Internships
- January 2014 - May 2014
- Human Resources Intern
- Elimsan A.Ş., Kocaeli
- Coordinated paperwork for new hires and updated records for existing employees in both physical and digital forms
- Supported work of HR team members by offering skilled clerical support for diverse office needs
- Participated in HR projects and helped to coordinate employee events
- Filed records, reports and logs and maintained Excel spreadsheets
- Validated candidates by administering company-wide and position-specific tests
- Organized employee records consistently, staying compliant with internal and government requirements
- Addressed employee relations issues, harassment allegations and work complaints.
- Worked with HR team to coordinate company events.
- Answered phone and performed clerical duties to assist human resources department
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- February 2012 - March 2012
- English Teacher
- Aiesec Ukraine, Lviv
- Prepared presentation about Turkey to promote my country
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Evaluated student progress to offer recommendations for further development.
- Tutored and assisted students to help with English language comprehension and mastery
Personal Information
- Date of Birth: 9 Feb 1988
- Marital Status: Single
Timeline
Guest Relations Agent
Blue Dreams Resort Bodrum
05.2025 - 11.2025
Customer Services Specialist
Getir Perakende A.Ş.
08.2021 - 08.2023
Store Manager
Vodafone
03.2020 - 08.2021
Human Resources Staff
Hilton Dalaman, Muşla-Sarigerme
01.2020 - 03.2020
Store Manager
Vodafone
07.2016 - 01.2020
Human Resources Intern
Elimsan A.Ş.
01.2014 - 05.2014
English Teacher
Aiesec Ukraine
02.2012 - 03.2012
Sakarya University
from Human Resources Management