Gökçe Müyesser

On site support at SAP Company.

• Assist with day-to-day facility operations
• Ensure offices, common areas, and equipment are clean, safe, and functional
• Report and help resolve maintenance issues (lighting, plumbing, HVAC, furniture)
• Coordinate with maintenance staff or external vendors
• Perform minor repairs and basic maintenance tasks
• Help with room setup meeting rooms
• Monitor and restock office and cleaning supplies
• Manage inventory records and place supply requests
• Support health and safety procedures
• Help schedule maintenance and service appointments
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• Travel internationally to visit clients, distributors, and exhibitions
• Represent the company at international fairs, congresses, and workshops
• Support product launches in international markets
• Strong communication and negotiation skills
• Knowledge of the aesthetic / medical device market
• Fluency in English additional, French and German language ability
• Sales, presentation, and CRM skills
• To manage the coordination of patients throughout the pre-operative and post-operative process.

• Travel internationally to visit clients, distributors, and exhibitions
• Represent the company at international fairs, congresses, and workshops
• Support product launches in international markets
• Strong communication and negotiation skills
• Knowledge of the aesthetic / medical device market
• Fluency in English additional, French and German language ability
• Sales, presentation, and CRM skills
• To manage the coordination of patients throughout the pre-operative and post-operative process.

• Travel internationally to visit clients, distributors, and exhibitions
• Represent the company at international fairs, congresses, and workshops
• Support product launches in international markets
• Strong communication and negotiation skills
• Knowledge of the aesthetic / medical device market
• Fluency in English additional, French and German language ability
• Sales, presentation, and CRM skills
• To manage the coordination of patients throughout the pre-operative and post-operative process.

• Handle customer inquiries via phone, email, chat, or in person
• Provide accurate information about products and services
• Respond promptly and professionally to customer questions and c
• Strong communication and listening skills
• Problem-solving and conflict resolution abilities
• Patience, empathy, and professionalism
• Resolve customer complaints and problems effectively
• Escalate complex issues to the appropriate department when necessary
• Assist with order processing, returns, exchanges, and cancellations
• Update and maintain customer records in CRM systems
• Support billing, payments, and account-related inquiries

• Ensure high levels of guest satisfaction and personalized service
• Handle special requests, preferences, and VIP guest arrangements
• Liaise between guests and hotel departments (front office, housekeeping, F&B, maintenance)
• Coordinate guest services such as transportation, tours, spa, and dining reservations
• Communicate guest feedback to management and relevant teams
• Address guest complaints a Support guest loyalty programs and repeat-guest initiatives
• Ensure brand standards and service quality are consistently met
• Represent the hotel in a professional and friendly manner
• Follow up to ensure problems are fully resolved
• Turn negative experiences into positive outcomes
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-management abilities

• Handle reservation requests via phone, email, online systems, or in person
• Create, modify, and cancel reservations accurately
• Provide information on room types, rates, availability, and packages
• Use reservation systems and property management systems (PMS)
• Maintain accurate guest records and booking details
• Process payments, deposits, and billing-related inquiries
• Coordinate with front desk, housekeeping, and sales departments
• Ensure special requests (extra beds, airport transfer, preferences) are communicated
• Support group bookings and corporate reservations
• Handle reservation issues, overbooking, and changes professionally
• Follow up on no-shows, cancellations, and special cases

• Oversee all guest service operations and ensure exceptional guest satisfaction
• Handle VIP guests and resolve complex or escalated guest complaints
• Ensure brand standards and service procedures are consistently followed
• Supervise, train, and motivate guest service, front desk, and concierge staff
• Prepare work schedules and manage staff performance
• Conduct coaching, evaluations, and service training
• Coordinate with housekeeping, food & beverage, maintenance, and sales teams
• Ensure smooth check-in/check-out processes and daily operations
• Communicate guest feedback and operational issues to management
• Support guest loyalty programs and repeat-guest strategies
• Represent the hotel professionally and maintain a positive brand image
• Analyze guest feedback to improve service quality
• Strong leadership and communication skills
• Excellent problem-solving and decision-making abilities
• Customer-focused mindset and attention to detail
• Experience with PMS and hotel operations systems
• Multilingual skills (preferred in international hotels)

• Oversee day-to-day hotel operations during assigned shifts
• Ensure smooth check-in and check-out processes
• Monitor occupancy, arrivals, departures, and room status
• Supervise front office, guest services, and operational staff on duty
• Provide guidance, support, and on-the-job coaching to employees
• Ensure staff follow company policies and service standards
• Handle escalated guest complaints and service issues
• Attend to VIP guests and special requests
• Ensure high levels of guest satisfaction throughout the stay
• Coordinate with housekeeping, food & beverage, maintenance, and security teams
• Ensure effective communication between departments
• Resolve operational issues quickly and efficiently
• Act as the point of contact for emergencies and incidents
• Ensure compliance with health, safety, and security procedures
• Prepare incident and shift reports when required
• Prepare daily operational and handover reports
• Monitor cash handling and billing procedures
• Support management with operational planning and problem-solving
• Represent hotel management during assigned shifts
• Support guest loyalty initiatives and brand standards
• Maintain a professional and calm presence at all times
• Strong leadership and decision-making skills
• Excellent communication and conflict-resolution abilities
• Ability to multitask and work under pressure
• Knowledge of hotel operations and PMS systems
• Flexibility to work shifts, nights, and weekends

• Supervise guest relations staff to ensure high service standards
• Handle VIP guests, special requests, and escalated complaints
• Monitor guest satisfaction and follow up on feedback
• Liaise with front office, housekeeping, food & beverage, and other departments
• Ensure smooth communication of guest requests and preferences
• Coordinate special events, check-ins, or VIP arrangements
• Resolve complex guest issues promptly and professionally
• Ensure complaints are documented and addressed according to hotel policies
• Take proactive measures to prevent recurring problems
• Strong leadership and communication skills
• Excellent problem-solving and conflict-resolution abilities
• Customer-focused mindset with attention to detail
• Experience with hotel PMS and guest feedback systems
• Multilingual skills (beneficial in international hotels)