Gökçe Öktem
Flight Attendant
Istanbul,Maltepe
Summary
Dynamic professional with extensive experience in customer service. Proven ability to enhance guest relations and resolve issues effectively, leading to improved client satisfaction. Skilled in time management and organization, with a strong focus on creating memorable experiences and optimizing operational efficiency.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Receptionist
Richmond Wellness Spa Hotel
06.2012 - 05.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Cabin Crew Member
SunExpress
05.2013 - 07.2023
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
Event Planning Assistant
Zorlu Holding
07.2023 - 02.2024
- Facilitated seamless communication between all parties involved in an event, ensuring everyone was well-informed throughout the planning process.
- Ensured client satisfaction by customizing each event plan according to their unique preferences and requirements.
- Generated detailed reports post-event to analyze success factors and areas of improvement, informing future planning efforts.
- Implemented creative marketing strategies that boosted event attendance and generated positive buzz for clients'' brands.
Senior Cabin Crew Member
Ajet
02.2024 - Current
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
Education
Bachelor's Degree - Tourism And Hotel Management
Namık Kemal University
Tekirdag05.2012
Skills
Customer service
Communication skills
Problem solving
Time management
Organization skills
Guest relations
Hospitality
Timeline
Senior Cabin Crew Member
Ajet
02.2024 - Current
Event Planning Assistant
Zorlu Holding
07.2023 - 02.2024
Cabin Crew Member
SunExpress
05.2013 - 07.2023
Receptionist
Richmond Wellness Spa Hotel
06.2012 - 05.2013
Bachelor's Degree - Tourism And Hotel Management
Namık Kemal University