Gökay Aknergiz
General Manager – Travel And Incoming Tourism Industry
Izmir,35
Summary
With over 26 years of experience in the tourism industry, my expertise lies in destinations management, tour operating, purchase and product management, short-term/yield management, sales, brand management, and customer orientation. My entrepreneurial mindset and strong negotiation skills have been instrumental in my success in this field. I am adept at effectively navigating diverse environments due to my intercultural social competence. I possess extensive destination and product knowledge in Turkey, Tunisia, Egypt, and Morocco. Throughout my career, I have successfully led and motivated teams of employees and have collaborated with large group organizations, ranging from graduates to senior professionals, within the destinations industry. In the past two years, I have also gained valuable experience in the Health Tourism Industry in Turkey, offering medical procedures such as weight loss, plastic surgeries, and dental procedures to patients from around the world.
Overview
30
30
years of professional experience
4
4
Languages
Work History
Managing Director
Mayra Health Medical
07.2023 - Current
- Founded Health Tourism Agency for Weightloss treatments, Plastic Surgeries and Dental procedures for European and North African patients
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Led company through successful digital transformation, enhancing operational effectiveness and customer engagement.
- Strengthened stakeholder relationships, providing regular updates and managing expectations through effective communication strategies.
- Facilitated entry into new international markets, conducting thorough market research and establishing local partnerships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
General Manager
Hermes Clinics
04.2022 - 06.2023
- Responsible for a Sales Team (30 people) for International Health Tourism. Providing Weightloss treatments, Plastic Surgeries and Dental Procedures in Turkey to European Customers
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
General Manager
Genesis Travel Service
05.2014 - 03.2020
- Transfers and Handling of RSD customers (Germany, Austria, Switzerland, UK, Finland, Sweden, Norway, Belgium, France)
- Purchase & Coordination
- Organisation of Roundtrips (weekly 50 Buses)
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Hotel Contracting
- Developed and implemented strategies to increase sales and profitability.
- Organisation of Tour Guides / Coordination / Service
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Complaint management / Quality management
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Responsibility for 75 employees Yearly Customers : 175.000
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managing Director
Noble Tourism
05.2008 - 04.2014
- Organisation of package holidays (Turkey & Dubai)
- MICE (Turkey / Dubai / Tunisia)
- Production / Product evaluation / Creation of niche products
- Sales
- Research & Development
- Complaint management / Quality management
- Handling of Seniorenreisen Austria Spring Meeting 2009 & 2010 in Tunisia (total 12.000 pax)
Destination Manager
Odeon Tours
07.2007 - 05.2008
- OTI Holding
- Transfers and Handling of Coral Travel / Sunmar & Wezyr Holidays (Russia & Poland)
- Purchase & Coordination
- Product evaluation
- Contracting of Hotels in Egypt and Tunisia
- Support of the Yield Management for the Tour Operator
- Organisation of Tour Guides / Coordination / Service
- Complaint management / Quality management
- Vehicle fleet / Transport management
- Responsibility for 145 employees Yearly Customers : 180.000
General Manager
Discovery
01.2004 - 07.2007
- Company Overview: (for the Tour operator Gulet Touristik – TUI Austria)
- Transfers and Handling Gulet Touristik and Magic Life Customers
- Purchase & Coordination
- Product evaluation
- Support of the Yield Management for the TO
- Organisation of Tour Guides / Coordination / Service
- Complaint management / Quality management
- Vehicle fleet / Transport management
- Responsibility for 28 employees Yearly Customers : 35.000
Assistant Manager
Discovery
04.2002 - 01.2004
- Company Overview: (for the Tour operator Gulet Touristik – TUI Austria)
- Transfers and Handling Gulet Touristik and Magic Life Customers
- Organisation of Tour Guides / Coordination / Service
- Complaint management / Quality management
- Vehicle fleet / Transport management
- Responsibility for 16 employees Yearly Customers : 45.000
Tour Guide / Hotel Guide
Discovery
04.1999 - 04.2002
- Company Overview: (for the Tour operator Gulet Touristik – TUI Austria)
- Transfers and Handling Gulet Touristik and Magic Life Customers
- Organisation of Tour Guides / Coordination / Service
- Complaint management / Quality management
Tour Guide / Hotel Guide
Vasco Turkey
03.1998 - 04.1999
- Transfers and Handling Gulet Touristik and Magic Life Customers
- Organisation of Tour Guides / Coordination / Service
- Complaint management / Quality management
Hotel Guide
Nazar Holidays
03.1996 - 11.1997
- Assisted guests with travel arrangements, restaurant reservations, and excursion bookings
- Responded to guest inquiries and resolved complaints promptly to enhance customer satisfaction
Front Office
Hotel Altinyunus
03.1995 - 11.1996
- Daily duty at the Front Office
Education
BBA - Faculty of Distance Studies of Economics
Anadolu University
Eskisehir Turkey 04.2001 -
High School Diploma -
Yunus Emre Anadolu Lisesi
Izmir Turkey 04.2001 -
Elementary
Albeck Gymnasium
Germany01-1989
Skills
Proficient in Microsoft Office Suite
Further Education And Seminars
- 04/2002, Intercultural Teacher - Basic
- 09/1998, Total Quality Management
Personal Information
- Number of Children: 2
- Date of Birth: 05/18/78
- Marital Status: Married
Timeline
Managing Director
Mayra Health Medical
07.2023 - Current
General Manager
Hermes Clinics
04.2022 - 06.2023
General Manager
Genesis Travel Service
05.2014 - 03.2020
Managing Director
Noble Tourism
05.2008 - 04.2014
Destination Manager
Odeon Tours
07.2007 - 05.2008
General Manager
Discovery
01.2004 - 07.2007
Assistant Manager
Discovery
04.2002 - 01.2004
BBA - Faculty of Distance Studies of Economics
Anadolu University
04.2001 -
High School Diploma -
Yunus Emre Anadolu Lisesi
04.2001 -
Tour Guide / Hotel Guide
Discovery
04.1999 - 04.2002
Tour Guide / Hotel Guide
Vasco Turkey
03.1998 - 04.1999
Hotel Guide
Nazar Holidays
03.1996 - 11.1997
Front Office
Hotel Altinyunus
03.1995 - 11.1996
Elementary
Albeck Gymnasium