Ginalyn Zabala
Social Media Manager
Summary
Dynamic and results-driven professional with a proven track record at Philippines National Bank, excelling in complex problem-solving and cash handling. Achieved branch deposit growth through proactive client outreach and relationship building. Skilled in inventory tracking and visual merchandising, consistently exceeding sales targets while delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Bank Associate
Philippines National Bank
09.2001 - 03.2002
- Delivered personalized financial advice to help customers achieve their short-term and long-term goals.
- Upheld strict confidentiality standards while handling sensitive customer information during everyday transactions.
- Collaborated closely with lending officers to ensure seamless execution of loan origination processes from beginning to end.
- Streamlined loan application processes for increased efficiency and quicker response times to clients.
- Reduced errors in account management by implementing thorough auditing procedures and attention to detail.
- Assisted in exceeding branch deposit growth targets through proactive client outreach efforts and relationship building strategies.
- Opened, closed, and updated accounts for customers.
Sales Assistant
Mary Ann Ablao
07.2009 - 07.2010
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Processed transactions accurately while maintaining a high level of customer service.
- Fielded customer questions to share information about products, availability, and pricing.
Accounting Staff Member
Isabela City Government Office
04.2002 - 07.2003
- Reduced errors in financial reporting through thorough reconciliation of accounts and attention to detail.
- Enhanced internal controls for better financial management and reporting.
- Supported audit processes by providing accurate documentation and addressing auditor inquiries promptly.
- Created customized financial reports using advanced Excel functions to support decision-making for senior management.
Education
Business Accountancy
Claret College of Isabela
Isabela Basilan Philippines 04.2001
Associate In Computer Systems Design And Programmi - Computer And Information Systems
Ama Computer Center
Zamboanga City03.1998
Skills
Complex Problem-solving
Timeline
Sales Assistant
Mary Ann Ablao
07.2009 - 07.2010
Accounting Staff Member
Isabela City Government Office
04.2002 - 07.2003
Bank Associate
Philippines National Bank
09.2001 - 03.2002
Business Accountancy
Claret College of Isabela
Associate In Computer Systems Design And Programmi - Computer And Information Systems
Ama Computer Center