Ghazwan Kasim
biomedical engineer
Istanbul,34
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Account Manager
TM Marketing
05.2024 - 09.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
BIOMEDICAL ENGINEER
biomedical. Istanbul Maslak
01.2024 - 04.2024
- Conducted research on new medical devices to improve patient outcomes and safety
- Designed and implemented testing protocols to evaluate biomedical equipment performance.
Sales Officer
Yurksl
11.2022 - 03.2023
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
Sales Associate
Facto
05.2022 - 09.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Tele Sales Representative
Online Sales Associate, Istanbul Fashion Company
11.2018 - 03.2019
- Managed online sales operations for Istanbul Fashion Company
- Handled customer inquiries and facilitated online transactions
- Assisted in marketing efforts to increase online presence and sales.
Customer Service Representative
Zain Iraq
01.2017 - 03.2018
- Provided exceptional customer service to Zain Iraq's clientele
- Handled customer inquiries, resolved issues, and processed transactions
- Contributed to maintaining high levels of customer satisfaction.
Education
Bachelor of Science - Biomedical Engineering
Bahcesehir University
Istanbul, Turkey 09.2018 - 09.2024
Skills
Account Management
Teamwork and Collaboration
Account development
Client Relationship Management
Client Relationship Building
Sales Analysis
Data Analytics
Languages
Arabic, English
Native language
Turkish
Upper intermediate
B2
Timeline
Account Manager
TM Marketing
05.2024 - 09.2024
BIOMEDICAL ENGINEER
biomedical. Istanbul Maslak
01.2024 - 04.2024
Sales Officer
Yurksl
11.2022 - 03.2023
Sales Associate
Facto
05.2022 - 09.2022
Tele Sales Representative
Online Sales Associate, Istanbul Fashion Company
11.2018 - 03.2019
Bachelor of Science - Biomedical Engineering
Bahcesehir University
09.2018 - 09.2024
Customer Service Representative
Zain Iraq
01.2017 - 03.2018