Ghaith Diab
trabzon,turkey
Summary
Motivated professional with varied experience across customer-facing roles. Utilises strong communication and interpersonal skills to enhance guest experiences and secure bookings. Eager to contribute to team success through a dedication to exceptional service.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Reservations Agent
galaxy bungalov
trabzon, turkey
04.2026 - 09.2026
- Conducted follow-up calls and emails to confirm bookings and provide pre-arrival information.
- Utilised reservation software to input, retrieve, and update guest information promptly.
- Secured bookings through phone, email and webchat sales, using expert hotel product and service knowledge.
- Provided detailed information about facilities, services, and local attractions to enhance guest experience.
- Worked with hotel staff to accommodate guest requests for specific room locations and amenities.
Tour Guide
GITA
trabzon, turkey
06.2025 - 09.2025
- Adapted quickly to unexpected changes or challenges during tours, ensuring a seamless experience for participants.
- Escorted tourists to visit natural habitats to promote ecotourism and environmentally friendly areas.
- Took photos and videos of tourists to capture travel destinations and preserve memorable experience.
- Produced and distributed detailed itineraries for customers to identify routes, time and day-by-day journeys.
- Organised transport from base locations to tour sites.
- Researched topics pertaining to tour locations and expanded scripts.
- Answered questions, pointed out overlooked features and offered further details to guests about special exhibits.
Car Rental Manager
net rentacar
trabzon, turkey
04.2023 - 07.2025
- Upsold additional products such as GPS navigation systems, child seats, and insurance upgrades, contributing to revenue growth.
- Provided accurate quotes and price information to inform customer decision-making.
- Followed brand guidelines to provide consistent customer experience.
- Cold called customers to build lead database.
- Provided helpful, quality service and sales to enhance customer rental experience.
Real Estate Agent
komi gayrimenkul
istanbul, turkey
05.2022 - 12.2023
- Followed-up with prospects and hot leads to obtain exclusives and drive new sales.
- Interviewed clients to determine property needs and preferences.
- Created marketing material for properties highlighting benefits.
- Proposed housing solutions based on client requirements and budget.
- Managed property listings on various platforms, ensuring accurate and enticing descriptions.
Skills
- Customer service
- Reservation software
- Sales techniques
- Guest relations
Languages
English
Intermediate
B1
Arabic
Proficient
C2
Turkish
Proficient
C2
Timeline
Reservations Agent
galaxy bungalov
04.2026 - 09.2026
Tour Guide
GITA
06.2025 - 09.2025
Car Rental Manager
net rentacar
04.2023 - 07.2025
Real Estate Agent
komi gayrimenkul
05.2022 - 12.2023