GEORGE AFRIYIE AMEDOE
DARKUMAN,23
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Experienced with customer engagement and conflict resolution, essential for effective customer relations. Utilizes in-depth communication skills to understand and address customer concerns promptly. Strong understanding of fostering long-term customer loyalty and satisfaction.
Overview
12
12
years of professional experience
Work History
Logistics /Client/Customer Relations Representative
One Life Business Consultants
05.2021 - Current
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained comprehensive knowledge of company offerings to provide accurate information and recommendations to customers.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
TAILOR/EMBROIDERY HELPER
HELENA TAILORING AND EMBROIDERY WORKSHOP
12.2019 - 02.2020
- Fitted and studied basted garments on customers and marked areas requiring alterations.
- Marked finished patterns with garment size, section and style information.
- Initiated quality control checklist for all finished garments, significantly reducing rework.
- Followed supervisor instructions to complete tasks on time.
- Performed manual labor and random jobs to help teams accomplish goals.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
- Managed waste disposal efficiently to maintain a clean job site that adhered to safety regulations.
- Assisted in completing projects on time through diligent work and effective communication with team members.
- Participated in training sessions to enhance skills and knowledge.
CLIENT RELATIONS OFFICER
ENSURO BIRIBI MONEY LENDING FIRM
01.2017 - 07.2019
- Streamlined communication channels with clients to ensure timely updates on account activities and service offerings.
- Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
- Implemented effective strategies for proactive client outreach, building strong relationships and fostering loyalty.
- Generated leads by actively networking within industry circles, expanding the company''s reach into untapped markets.
- Enhanced customer satisfaction by promptly addressing and resolving concerns in a professional manner.
- Boosted company reputation by consistently providing exceptional customer service to various stakeholders.
- Delivered informative presentations to prospective customers, effectively communicating the value of partnering with our company.
- Conducted comprehensive assessments of client accounts, identifying areas for improvement and growth opportunities.
- Served as a key point-of-contact for high-value clients, ensuring their needs were met promptly and efficiently throughout all stages of engagement.
Administrative Assistant to the Director
OXFORD PRACTICE ACADEMY INTERNATIONAL SCHOOL
09.2013 - 09.2016
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
- Ensured accuracy in all written communications from the director''s office through meticulous proofreading and editing practices.
- Improved communication within the department through timely distribution of meeting agendas, minutes, and reports.
- Interacted and engaged with students to help resolve their personal as well as educational challenges which
deepened my interpersonal relationship with them and contributed to regular attendance - Attended regular educational seminars and workshops on behalf of the Principal to build stronger networking
system. - General oversight of staff members and the entire student body
Education
High School Diploma -
ACTION SENIOR HIGH AND TECHNICAL INSTITUTE
ACCRA-GHANA07-2013
Skills
- Team Building
- Customer Service
- Time management
- Hard worker
- Risk management
- Customer service
- Problem-solving
- Customer satisfaction
- Customer engagement
- Computer proficiency
- Administrative support
- Microsoft PowerPoint
- Recordkeeping strengths
Accomplishments
1. Developed and expanded within three months one mobilization center to five large market communities and
maintained consistently zero percent default rate for more than one year
Results :increase in daily cash in flows for the company and addition of new high value clients.
2. Lobbied for a construction of a new, ultra modern, classroom block for the school through a German based
Non-profit organization.
Results :A fully completed ,ultra-modern furnished classroom block making teaching and learning enjoyable and
easier than It used to be fee years back.
3. Discovered a second hand cloth-dealing company within the first 4 months of my employment.
Results :the company made it first huge profits out of my research.
4.Successfully designed the company's first ever working website as well as social media platforms.
Results: Wide customer reach and new high value clients to company's portfolio.
References
1. Pastor Dudley Benson
Deeper life Bible Church
National Overseer-Turkey
twumbenson146@gmail.com
+90 536 651 11 34/+39 389 516 5501
2. MR. Williams Sarpong
Ensuro Biribi Money Lending Firm
General Manager
+233 54 772 2400
Ghana
3. Mr.Evans Obeng
Outshine Aluminium and Construction Company
Chief Executive Officer
Outshinealuconst@yahoomail.com
+233 24 481 3142
Ghana
Languages
English
Advanced (C1)
HOBBIES
CYCLING
DESIGNING
INTERNET SURFING
READING
LISTENING TO MUSIC
Timeline
Logistics /Client/Customer Relations Representative
One Life Business Consultants
05.2021 - Current
TAILOR/EMBROIDERY HELPER
HELENA TAILORING AND EMBROIDERY WORKSHOP
12.2019 - 02.2020
CLIENT RELATIONS OFFICER
ENSURO BIRIBI MONEY LENDING FIRM
01.2017 - 07.2019
Administrative Assistant to the Director
OXFORD PRACTICE ACADEMY INTERNATIONAL SCHOOL
09.2013 - 09.2016
High School Diploma -
ACTION SENIOR HIGH AND TECHNICAL INSTITUTE