Summary
Work History
Education
Skills
Timeline
Generic

Gencay Arslan

Öğrenci
Tekirdağ

Summary

Adept at managing high-volume customer interactions, I excelled in guest relations and order accuracy at Divane Lounge. My ability to maintain professionalism and ensure food safety compliance, alongside strong decision-making and team collaboration skills, significantly enhanced customer satisfaction. I have experience not only as a waiter but also as a barback and bartender at the Divana Lounge, where I work. Since I have a good understanding of alcohol, I didn’t have much difficulty in this field. I have had the opportunity to learn cocktail recipes, and thanks to my quick learning ability, I can master different recipes in a short time, usually after just a few tries. I enjoy working with a cheerful attitude. As I am about to graduate from the Faculty of Communication, my interpersonal and communication skills are quite strong. I am a team player and, with my practical approach, I can quickly come up with solutions to problems that arise.

Work History

Waiter, Barboy

Divane Lounge
Sulçuklu, Konya
10.2024 - 01.2025
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Communicated with kitchen staff to enable accurate food preparation.

Education

Lisans - Waiter, Barista

Selçuk Üniversitesi
Selcuklu, Konya
04.2001 -

Skills

Customer service

Order accuracy

Guest relations management

Order management

Decision-making

Attention to detail

Professional appearance

Team collaboration

Bar terminology

Memory retention

Timeline

Waiter, Barboy

Divane Lounge
10.2024 - 01.2025

Lisans - Waiter, Barista

Selçuk Üniversitesi
04.2001 -
Gencay ArslanÖğrenci