Geethanjali Prasanna Venkatesh
Guduvanchery, Chennai
Summary
As a Quality Analyst at Amazon India, I was responsible for ensuring the highest standards of quality across various processes and services, contributing to the optimization of customer experiences. My role involved collaborating with cross-functional teams to identify process improvements, analyze data trends, and implement solutions that drive operational excellence.
Overview
7
7
years of professional experience
Work History
Quality Analyst
Amazon Development Centre
09.2008 - 01.2016
Worked as a Process Associate for the 1st 3 years
Got promoted as Quality Analyst from January 2011.
The responsibilities includes,
- Provide high quality audits to support operations and program improvement.
- Explore new ways of automation.
- Building and defining new process for growth.
- Creating standard operating procedure for new process.
- Documenting flow charts for assigned projects with defined timeline.
- Conduct CAPA - weekly basis to help increase and support the efficiency for process associate.
- Perform Root cause analysis on errors and make correction action towards for quality control.
Education
Bachelor of Science - Mathematics
MOP Vaishnav
Chennai, TamilNadu04-2008
Skills
A dedicated and highly motivated individual with 8 years of experience in defining process and reviewing quality After taking a career break to focus on raising two children, I am now eager to return to the workforce, bringing a wealth of transferable skills including strong organizational abilities, time management, and problem-solving Throughout my time away from the professional environment, I have maintained my commitment to personal development, keeping current with industry trends and improving my skills I am excited to leverage my diverse experiences, both professional and personal, to contribute meaningfully to a dynamic team and help achieve organizational goals
Playing Tennis, Listening to Music
Started learning tennis 2 years back.
Playing Violin and music within the same time.
Languages
Tamil, Telugu, English
Native language
Hindi
Elementary
A2
Timeline
Quality Analyst
Amazon Development Centre
09.2008 - 01.2016
Bachelor of Science - Mathematics
MOP Vaishnav