Gamze ÖZCAN

Reporting directly to the Chief Sales Officer, I am responsible for managing both global and domestic key accounts with a strong focus on revenue growth, profitability, and operational excellence.

Strategic Account Director Responsibilities:

· Managing a portfolio of 22 strategic accounts, encompassing both domestic and global clients across diverse industries.

· Fully accountable for revenue and gross profit targets for each account, ensuring financial performance is aligned with annual business goals.

· Acting as the primary commercial point of contact for C-level stakeholders, building long-term strategic relationships and ensuring high client satisfaction.

· Leading cross-functional coordination among internal departments (operations, finance, legal, IT) to deliver customized client solutions and meet SLAs.

· Identifying upselling and cross-selling opportunities to drive organic growth within existing accounts.

· Monitoring operational KPIs and financial health of each account and initiating corrective actions when needed to maintain profitability.

· Developing and executing account development plans, including risk mitigation, growth strategies, and client retention efforts.

Sales Leadership Responsibilities:

· Driving international business development and generating global sales opportunities.

· Leading RFP/RFI processes and pricing strategies for new client acquisitions.

· Preparing and negotiating commercial proposals and contracts.

· Reporting pipeline, account performance, and forecasting directly to executive leadership.

Note: I transitioned to Teleperformance after the acquisition of Majorel Türkiye where I held the role of Sales & Account Director. I was selected as part of the core transition team based on my strategic leadership and commercial success.

• Company Overview: During my time there, the company went through multiple mergers and acquisitions. (These changes were from Arvato CRM Turkey to Mayen / Mayen to Majorel Turkey respectively) During these mergers and acquisitions, my role was international and domestic sales and account management. After the acquisition of Majorel by Teleperformance, I became part of the selected team and continued working at Teleperformance.
• Directly reports to Chief of Sales and responsible for commercial roles.
• Create local and nearshore sales opportunities
• Contact with potential customers and defining sales opportunities based on their needs both local and nearshore
• Managing all pricing process
• Preparation of proposals and contract, coordinating all legal and operational aspects
• Closely following-up potential customer and reporting to top management regularly on the status of sales operations.
• Managing all relations with the key nearshore and local clients mainly in the following aspects
• Closely following-up operational process, solving operational issues in coordination with operation manager and defining client’s needs continuously.
• To identify any business development opportunities with new products for increasing existing sales volume and/or profit margin
• Conducting all pricing (modeling), negotiation and invoicing processes with the clients
• During my time there, the company went through multiple mergers and acquisitions. (These changes were from Arvato CRM Turkey to Mayen / Mayen to Majorel Turkey respectively) During these mergers and acquisitions, my role was international and domestic sales and account management. After the acquisition of Majorel by Teleperformance, I became part of the selected team and continued working at Teleperformance.

• Directly reports to Chief Commercial Officer and responsible for sales and account management roles.
• Building up a sales pipeline of business opportunities that will ensure sales targets are met.
• Create potential customer shortlists from Turkey and Europe
• Present Marm to Turkish market
• Direct contact with potential customers and defining sales opportunities based on their needs.
• Managing all pricing process and coordinating all legal and operational aspects of the deal
• Closely following-up potential customer and reporting to Chief of Sales and Marketing and General Manager regularly on the status of sales operations.
• Managing all relations with Marm top 5 clients mainly in the following aspects;
• Building strong relationships quickly both inside and outside of the company business.
• Developing clients relationships at a senior and operational technic level, solving operational issues in coordination with medical and roadside management operation directors.
• Closely following-up operational process, solving operational issues in coordination with global account management team and defining client’s needs continuously.
• Conducting all pricing (modeling), negotiation and invoicing processes with the client

• Directly reports to CEO in Turkiye, EMEA CEO in Global Teams and responsible for sales and account management roles.
• Description potential customer shortlists
• Direct contact with potential customers and defining sales opportunities based on their needs.
• Managing all pricing process
• Preparation of contract, coordinating all legal and operational aspects of the deal
• Closely following-up potential customer and reporting to General Manager and CEO regularly on the status of sales operations.
• Strategize with senior management to market new products
• Managing all relations with all clients mainly in the following aspects;
• Close communication with the clients and enhancing existing proximity level constantly.
• Closely following-up operational process, solving operational issues in coordination with global account management team and defining client’s needs continuously.
• Conducting all pricing (modeling), negotiation and invoicing processes with the clients

• As a part of Sales & Marketing team, I have a broad range of responsibilities in account management and sales in both B2B and B2C sides. Reporting to Sales Assistant General Manager
• Description and update of potential customer shortlists regularly
• Direct contact with potential customers and defining sales opportunities based on their needs.
• Preparation of teaser documents Managing all pricing process
• Preparation of proposals and contract, coordinating all legal and operational aspects
• Closely following-up potential customer and reporting to top management regularly on the status of sales operations.
• Managing all relations with the key clients mainly in the following aspects;
• Close communication with the clients and enhancing existing proximity level constantly.
• Closely following-up operational process, solving operational issues in coordination with operation manager and defining client’s needs continuously.
• To identify any business development opportunities for increasing existing sales volume and/or profit margin.
• Conducting all pricing (modeling), negotiation and invoicing processes with the clients

• As a part of Operation Team, I have a broad range of responsibilities in Nokia Operation as an Operation Manager.
• Managing operation based on the operations KPI’s
• Managing customer relationship and contact with Nokia Global Team
• Managing Team Leader’s and agents performance
• Checking and follow up operation reports
• Involving agreement, proposal and invoice processes
• Managing the operation budget
• Follow up ISO quality processes

• As a part of Marketing & Business Development team, I have a broad range of responsibilities in marketing, corporate communication as well as sales in both B2B and B2C sides. Reports to Business Development Head.
• Description and update of potential customer short lists regularly
• Direct contact with potential customers, understanding their needs and defining sales opportunities
• Preparation of teaser documents Managing pricing process
• Preparation of proposals and contract, coordinating all legal and operational aspects of the deal
• Closely following-up potential customer and reporting to top management regularly on the status of sales operations.
• Managing all relations with advertisement agency
• Organization of various special marketing events and fairs
• Contributing all brand positioning activities after ISS merger
• Conducting designing processes of all marketing materials and following up printed materials
• Web site content management and coordination of all relations with web agency
• Preparing regular benchmark reports and following key competitor
• Designing of loyalty and CRM programs for corporate customers and monitoring their execution
• Designing and implementation of corporate identity
• Preparation and monitoring of annual marketing budget and reporting actual results regularly.
• Coordinating all sponsorship and social responsibility activities
• Managing all relations with PR agency
• Preparation of all press releases, announcements and interviews
• Organizing all internal events

• Took part in Nokia international calls inbound project. Managing all relations with Nokia Finland.