Microsoft Office
GAMZE ERSÜRMELİ
Kartal, İstanbul
Summary
Born in Bandırma. Living in Istanbul since 2006. 15 years of experience in the financial services industry. 8 years of experience in management. Willing to learn, people oriented and analytical. Married and the mother of a 4-year-old boy.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Quality-driven leader focused on growth and experienced in fundraising, customer acquisition and executive management.
Results-driven with forward-thinking approach centered on company success and competitive growth.
Demonstrated record of success in building successful teams and managing profitable operations. High-achieving senior executive bringing expertise in business planning, revenue development and change management.
Experienced with over 15 years of experience in factoring. Excellent reputation for resolving problems and improving customer satisfaction.
Experienced 8 years of leadership in factoring industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.
Dedicated factoring professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Accomplished with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Founder / CEO
Gigobe.com
01.2022 - Current
- Managed divisional marketing, advertising and new product development.
- Established organizational mission statement through extensive collaboration and review.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Prepared annual budgets with controls to prevent overages.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Identified business development challenges and customer concerns for proactive resolution.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Directed market expansions to propel business forward, meet changing customer needs.
International Sales Manager
ING Faktoring A.S
İSTANBUL
10.2013 - 07.2021
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Set objectives and led sales and CRM team to achieve company goals.
- Motivated salesforce to achieve sales goals through incentives and rewards.
- Developed relationships with clients and potential clients to improve business growth.
- Negotiated with both existing and potential companies to achieve advantageous deals for company.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Resolved issues escalated by CRM department to satisfy customers and increase confidence in factoring
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Hired, trained and managed salesforce of the Export Factoring team.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Created reports by tracking monthly, quarterly and annual sales.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Portfolio Manager
Yapı Kredi Faktoring A.S
08.2006 - 09.2013
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Owned all aspects of sales planning, development and account management for the portfolio.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Developed rebalancing strategies to minimize risk exposures.
- Communicated market developments, portfolio changes and annual performance information to clients.
- Prepared sales presentations for clients showing success and credibility of products.
- Facilitated portfolio performance review and implemented new strategies.
- Developed and presented proposals for new deals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on factoring activities.
- Implemented systems and procedures to increase sales.
- Validated existing account management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Created reports by tracking sales monthly, quarterly and annually.
Education
Bachelor of Science - Economics
ORTA DOĞU TEKNİK ÜNİVERSİTESİ
Ankara, Turkey 09.2001 - 01.2007
High School Diploma -
Bandırma Şehit Mehmet Gönenç Lisesi
09.1997 - 06.2001
Skills
Business Development
Affiliations
- Congress Member of Fenerbahçe SC
- Member of İstanbul Metu Alumni Association
- Member of Arya Women Investment Platform
Software
Certification
FCI Diploma on International Factoring (Advance Level)
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Stop chasing the money and start chasing the passion.
Tony Hsieh
Timeline
Founder / CEO
Gigobe.com
01.2022 - Current
International Sales Manager
ING Faktoring A.S
10.2013 - 07.2021
FCI Diploma on International Factoring (Advance Level)
05-2010
FCI Diploma on International Factoring (Foundation Level)
05-2008
Portfolio Manager
Yapı Kredi Faktoring A.S
08.2006 - 09.2013
Bachelor of Science - Economics
ORTA DOĞU TEKNİK ÜNİVERSİTESİ
09.2001 - 01.2007
High School Diploma -
Bandırma Şehit Mehmet Gönenç Lisesi
09.1997 - 06.2001