Gamze Aslan
Product Owner/RPA Developer/ Business Analyst
Çekmeköy,11
Summary
Experienced in business analysis with skills in requirements gathering, stakeholder management, and business process improvement. Detail-oriented with expertise in documenting business processes and developing growth strategies. Proficient in Agile and Waterfall software development life cycles, project management, and client/product management. Proven track record in data management and system testing/delivery. Dedicated mentor and coach committed to team growth and success.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Senior Product Owner
Vodatech
05.2024 - Current
- Increased team efficiency by streamlining processes and optimizing workflows for cross-functional collaboration.
- Improved user experience through regular collaboration with UX designers and incorporating feedback from endusers.
- Created and maintained comprehensive product documentation, ensuring all team members had access to up-to-date information on project requirements, features, and specifications.
- Delivered market-leading products, ensuring alignment with overall business strategy and customer needs.
- Optimized product performance by conducting thorough analyses of usage data and identifying areas for improvement.
- Developed detailed product roadmaps, providing clear direction for the development team and stakeholders.
- Enhanced product quality by implementing agile methodologies and continuously refining backlog priorities.
- Championed best practices in Agile Product Management throughout the organization, helping to promote a culture of continuous learning and adaptation among colleagues.
- Owned and prioritized product backlog.
- Collaborated with development team on Type services and tasks.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Analyzed customer feedback to identify areas for improvement.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Optimized email campaigns to increase open and click-through rates.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
RPA Business Partner
Doğan Trend Otomotiv
03.2023 - 09.2023
- Execute and lead the requirements gathering process to define and document the functional requirements for RPA solutions
- Develop and document process flows, use cases, and other artifacts to support RPA solution design
- Develop test plans, scenarios, scripts, and other documentation to support the development of RPA solutions
- Coordinate with stakeholders to ensure RPA solutions meet business needs
- Act as a liaison between the IT team and the business to ensure that RPA solutions are designed and implemented in line with the business requirements
- Monitor and report on RPA project progress, performance, and issues
- Analyze existing processes and recommend ways to improve process efficiency using RPA solutions
- Research emerging RPA technologies and trends and recommend potential solution opportunities
- Develop and maintain comprehensive business process, data, and system models for RPA solutions
- Train and mentor other team members in the use of RPA technologies and processes
Business System and RPA Analyst/UX,UI Design/Product Owner/Scrum Master
Teleperformance
07.2020 - 02.2023
- Adopting the principles and practices of Lean and Agile
- The requirement document preparation in line with customer demands
- Work-flow chart preparation using Visio
- Mock-up work preparation with whole scenario using Figma according to the requirement document
- Carring out project document management according to RACI matrix
- Preparing analysis document to deliver to developers
- Creating test scenarios and plans, and perform functional tests
- Presentation of the work done to the client
- Jira is used to track our projects and tasks in the office
- Performing User Acceptance Test(UAT)
- Executed end-to-end Product Owner activities includes initiating, planning, executing, monitoring and controlling of the projects align with all relevant stakeholders
- Establishing user guide documents, organizing end user trainings and monitoring the customer feedbacks after post-production and supporting related operation department/branches after project releases
- Division of work among team members
- Mentoring and providing support for teammates on business/process issues
- Making process analyzes and creating solution designs within the scope of RPA
Business Intelligence Specialist
Conduent
06.2014 - 12.2018
- Dashboard development / Ad-hoc analysis of KPI's
- Day-to-day interaction with operation managers, vendors and analysts to define proper requirements and propose solutions that fit business needs
- Coordinating with resources across multiple time zones
- Responsible for collecting, analysing and providing business data and metrics
- Reporting for Internal Audit
- Performing analysis of weekly, monthly & quarterly HR reports (Attrition, Training Quality, Incentive/Bonus, Headcount Tracker, Recruitment on Time, Recruitment Quality)
- Communicate effectively across departments covering business intelligence and analytics topics, provide user trainings, presentations and perform documentation tasks, surveys
- Automating multiple reporting tasks through SAP Business Objects
Customer Service and Back Office (English)
Sahibinden Bilgi Teknolojileri Paz.ve Tic. A.Ş.
12.2013 - 03.2014
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
Social Media Manager
Kalekim Kimyevi Maddeler Sanayi ve Ticaret A.Ş.
12.2010 - 12.2013
- Creating, planning and publishing content
- Running social media campaigns (Google, Linkedin, YouTube, Facebook, Instagram)
- Making social media analyses
- Developing a social media strategy
Education
DATA SCIENCE AND A.I. ENGINEERING - undefined
Technical University of America
İstanbul 02.2023 - 2 2024
Business Analysis Modeling Skills & Techniques - undefined
UDAMY
01.2023 - 12 2023
Plan and Project as a Business Analyst - undefined
UDAMY
01.2023 - 12 2023
BA Fundamentals - undefined
UDAMY
01.2023 - 12 2023
BA Working with Use Cases - undefined
UDAMY
01.2023 - 12 2023
SAP ERP MM Key User ve Modül Uzmanı - undefined
Udamy
04.2024 - 4 2024
Skills
Business Analysis
Requirements Gathering
Stakeholder Management
Business Process Improvement
Business Documentation
Business Development and Strategy
Software Development Life Cycle - Agile & Waterfall
Project Management
Client and Product Management
Data Management
System Testing/System Delivery
Mentoring & Coaching
Microsoft Office (Excel, PowerPoint, Word)
Presentations (Keynote and PowerPoint)
Figma
Confluence
Jira
Scaled Agile Framework
Google Analytics
Tableau
DATA SCIENCE AND AI ENGINEERING
Personal Information
- Date of Birth: 08/07/89
- Gender: Female
- Driving License: B
- Marital Status: Single
Timeline
Senior Product Owner
Vodatech
05.2024 - Current
SAP ERP MM Key User ve Modül Uzmanı - undefined
Udamy
04.2024 - 4 2024
RPA Business Partner
Doğan Trend Otomotiv
03.2023 - 09.2023
DATA SCIENCE AND A.I. ENGINEERING - undefined
Technical University of America
02.2023 - 2 2024
Business Analysis Modeling Skills & Techniques - undefined
UDAMY
01.2023 - 12 2023
Plan and Project as a Business Analyst - undefined
UDAMY
01.2023 - 12 2023
BA Fundamentals - undefined
UDAMY
01.2023 - 12 2023
BA Working with Use Cases - undefined
UDAMY
01.2023 - 12 2023
Business System and RPA Analyst/UX,UI Design/Product Owner/Scrum Master
Teleperformance
07.2020 - 02.2023
Business Intelligence Specialist
Conduent
06.2014 - 12.2018
Customer Service and Back Office (English)
Sahibinden Bilgi Teknolojileri Paz.ve Tic. A.Ş.
12.2013 - 03.2014
Social Media Manager
Kalekim Kimyevi Maddeler Sanayi ve Ticaret A.Ş.
12.2010 - 12.2013