I am fascinated by the aviation industry and how it brings people together from all over the world, making every journey a unique experience
FURKAN ŞEKER
Hospitality Industry Expert
Istanbul,34
Summary
Seasoned Sales Representative with a proven track record of exceptional success in both business-to-business and business-to-consumer sales across multiple industries. Consistently surpassing sales goals, I possess a strong ability to grow businesses and expand territories. Skilled in overseeing day-to-day business operations and cultivating long-lasting relationships with customers and clients, driving sustained business growth. Focused on customer engagement, I ensure positive and productive interactions by utilizing persuasive communication techniques to influence buying decisions and establish rapport. Proficient in identifying customer needs and providing tailored solutions, which has been instrumental in my success.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Front Desk Receptionist
Hampton by Hilton Istanbul Arnavutkoy
2022.09 - 2024.12
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
Sales Advisor
Hennes & Mauritz Retail Pvt. Ltd
2022.04 - 2022.09
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
Agency Representative
Coral Travel Türkiye by ODEON TOURS
2021.06 - 2021.09
- Managed multiple accounts simultaneously, prioritizing tasks effectively to meet deadlines without sacrificing quality of work.
- Presented compelling sales pitches that showcased agency capabilities while addressing prospective clients'' specific pain points.
- Streamlined communication between clients and internal teams, ensuring timely project completion and high-quality deliverables.
Agency Representative (Internship-Staj)
TatilBudur.com
2019.06 - 2019.09
- Handled sensitive client situations diplomatically and professionally, maintaining strong relationships while addressing concerns or conflicts.
- Facilitated productive meetings with both internal teams and external partners, driving project alignment and shared understanding of goals.
- Negotiated contract terms with clients, securing mutually beneficial agreements that contributed to agency revenue growth.
Captain Waiter
Kempinski Hotel Barbaros Bay Bodrum
2018.06 - 2018.09
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
Bartender
Meydani Restaurants
2018.01 - 2018.05
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
Education
Bachelor of Science - Travel Management & Tourism Guidance
2017.04 - 2022.01
Canakkale Onsekiz Mart University, 2022 - GPA: 2.56 / 4
- Demonstrated analytical and critical thinking skills in standardized test formats.
- Achieved top 10% of class
High School Diploma - Math & Social Sciences
2012.01 - 2016.01
GPA: 69.04 / 100
Skills
Sales strategies
Product demonstrations
Upselling strategies
Customer service experience
Sales experience
Building rapport
CRM proficiency
Personal Information
- Place of Birth: Istanbul
- Date of Birth: 10/17/98
- Driving License: B Class
- Marital Status: Single
Seminars And Courses
- Hilton University Hospitality Management Program & Reception Courses, 2022
- Java Seminar, 2022
- Business & Tourism English, 2020
- Personnel Development & Sales Tips, 2020
- Occupational Safety and Health (OSH), 2019
- Nautical Course, 2017
Additional Information
- Driving License: B Class
- Hobbies & Interests: Basketball, Cinema, Cooking, Travel, Collecting
- Associations: Young Developers Association
- Personal Qualities: Highly adaptable, detail-oriented, and passionate about cultural exchange.
- Customer Engagement: Skilled in handling diverse guest interactions with professionalism and empathy.
- Teamwork & Leadership: Experience in team collaboration and leading service teams in hospitality settings.
- Flexibility & Resilience: Comfortable with dynamic work environments and capable of managing high-pressure situations.
Certification
Dangerous Goods Regulations (DGR) Awareness Certificate - International Air Transport Association (IATA).
Interests
I am passionate about personal development, always seeking opportunities to improve my skills in communication, leadership, and problem-solving
I enjoy learning new languages and understanding different customs, which helps me build rapport with international passengers
Affiliations
- Member, International Air Transport Association (IATA) Training Program Alumni
- Member, Cabin Crew Club
- Member, Airline Professionals Association
- Member, Aviation Enthusiasts Network
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Ground Operations Safety Training – IATA Training.
2024-10
Dangerous Goods Regulations (DGR) Awareness Certificate - International Air Transport Association (IATA).
2024-09
Front Desk Receptionist - Hampton by Hilton Istanbul Arnavutkoy
2022.09 - 2024.12
Sales Advisor - Hennes & Mauritz Retail Pvt. Ltd
2022.04 - 2022.09
Agency Representative - Coral Travel Türkiye by ODEON TOURS
2021.06 - 2021.09
Agency Representative (Internship-Staj) - TatilBudur.com
2019.06 - 2019.09
Captain Waiter - Kempinski Hotel Barbaros Bay Bodrum
2018.06 - 2018.09
Bartender - Meydani Restaurants
2018.01 - 2018.05
Çanakkale Onsekiz Mart University - Bachelor of Science, Travel Management & Tourism Guidance
2017.04 - 2022.01
Private Unsal High School - High School Diploma, Math & Social Sciences
2012.01 - 2016.01