Furkan YILMAZ
Student
Istanbul
Summary
THE FIRST DAY I WATCH, THE SECOND DAY I DO, THE 3RD DAY I TEACH.
Overview
5
5
years of professional experience
Work History
Manager
Vodafone
01.2019 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Retail Sales Associate
AYGAZ A.Ş
01.2016 - 01.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
LAW FACULTY -
Yeditepe University
İSTANBUL 10.2021 -
ASSOCIATE DEGREE -
KOCAELİ ÜNİVERSİTESİ
İZMİT/KOCAELİ05.2021
Skills
Team Leadership
Operations Management
Strategic Planning
Staff Management
Staff Development
Workforce Management
Business Development
Customer Relationship Management (CRM)
Languages
Turkish
Native language
English
Upper intermediate
B2
Timeline
LAW FACULTY -
Yeditepe University
10.2021 -
Manager
Vodafone
01.2019 - 01.2021
Retail Sales Associate
AYGAZ A.Ş
01.2016 - 01.2019
ASSOCIATE DEGREE -
KOCAELİ ÜNİVERSİTESİ