Furkan Topal
Barista
Antalya,07
Summary
Dynamic professional with expertise in beverage preparation and customer relations, honed at Beaver Coffee Shop. Excelled in crafting personalized beverages, boosting sales, and resolving complaints efficiently. Proven track record in increasing sales revenue at Koton through strategic planning. Friendly and outgoing team player with advanced English skills, committed to fostering client loyalty and satisfaction.
Overview
4
4
years of professional experience
1
1
Language
Work History
Kıdemli Barista
Beaver Coffee Shop
04.2023 - 02.2026
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Sales Manager
Koton
05.2022 - 09.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
High School Diploma -
Antalya Mesleki Ve Teknik Anadolu Lisesi
Antalya, Turkey10-2022
Skills
Beverage preparation
Espresso machine operation
Opening and closing duties
Cash handling
Coffee expertise
Friendly and outgoing
Latte art
B2-C1 Level English
Menu memorization
Team player
Timeline
Kıdemli Barista
Beaver Coffee Shop
04.2023 - 02.2026
Sales Manager
Koton
05.2022 - 09.2022
High School Diploma -
Antalya Mesleki Ve Teknik Anadolu Lisesi