FURKAN SERBEST
ISTANBUL
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Cabin Attendant
AJET
03.2024 - Current
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in customer service excellence.
- Enhanced passenger experience by providing exceptional inflight service and attending to individual needs.
- Ensured safety and comfort of customers onboard aircraft.
Passenger Service Agent
Havas Ground Handling Company
04.2019 - 03.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Information and FIDS Agent
TAV Airports Holding
03.2018 - 04.2019
Education
International Trade
Beykoz University
Istanbul, Turkey01.2017
Skills
- Exceptional communication
- Public Speaking Confidence
- Passenger Assistance
- In-flight safety expertise
- Cultural Sensitivity
- VIP service experience
- Guest Services
- Passenger safety management
Languages
Turkish
Native language
English
Upper intermediate
B2
Russian
Beginner
A1
Timeline
Cabin Attendant
AJET
03.2024 - Current
Passenger Service Agent
Havas Ground Handling Company
04.2019 - 03.2024
Information and FIDS Agent
TAV Airports Holding
03.2018 - 04.2019
International Trade
Beykoz University
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