FURKAN ÖNDER
Foreign Trade
Istanbul
Summary
Driven professional with a track record of enhancing customer satisfaction at Maersk Line through expert complaint handling and problem resolution. Skilled in customer service and MS Office, adept at multitasking and team collaboration. Demonstrated ability to deliver positive outcomes, improving customer feedback significantly.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Service Associate
Maersk Line
01.2020 - 05.2024
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Assistant
Lever Kurumsal Tedarik Hizmetleri A.ş.
11.2018 - 02.2019
Purchasing Assistant
Medical Park Hospital
07.2018 - 08.2018
Intern
Istanbul Gümrük Ve Ticaret Bölge Müdürlüğü
07.2017 - 09.2017
Machine Operator
Funlab Eğlence Dünyası
05.2015 - 07.2015
Education
No Degree - Foreign Trade
Istanbul Aydin University
Istanbul, Turkey 04.2001 -
No Degree - Prep School
Istanbul Aydin University
Istanbul, Turkey 04.2001 -
Skills
- Customer Support
- Customer Service
- Team Collaboration
- Problem Resolution
- Complaint Handling
- Product and service solutions
- Multitasking
- Computer Skills
- MS Office
Timeline
Customer Service Associate
Maersk Line
01.2020 - 05.2024
Sales Assistant
Lever Kurumsal Tedarik Hizmetleri A.ş.
11.2018 - 02.2019
Purchasing Assistant
Medical Park Hospital
07.2018 - 08.2018
Intern
Istanbul Gümrük Ve Ticaret Bölge Müdürlüğü
07.2017 - 09.2017
Machine Operator
Funlab Eğlence Dünyası
05.2015 - 07.2015
No Degree - Foreign Trade
Istanbul Aydin University
04.2001 -
No Degree - Prep School
Istanbul Aydin University
04.2001 -