Fuat Egemen Yüce

* In line with the company's profitability and growth targets, the objectives of the unit and the necessary measures to achieve the objectives
Determining strategies and preparing and implementing business plans.
* By conducting needs analysis; identifying the business requirements by revealing the needs of the user and/or the customer, identifying the needs
organizing meetings within the scope of the UL Tool (VISA).
* Following the incoming L3 Certification Tests related to MasterCard, VISA and TROY from start to finish, UL Tool (VISA) - Ensuring that the process is completed completely by using SAVVI Tool (MasterCard - TROY) tools.
* Translating Daily, Weekly and Monthly (BKM, MasterCard, VISA) Bulletins and informing the relevant departments about the processes.
Providing information.
* Performing the tests of the processes in line with the needs of the relevant institution via BKM Online.
* To ensure the completion of the process by creating CPV & CNS Forms.
* To complete POS Certification processes in an organized manner together with other teams.
* Conducting business analysis of the projects planned to be developed, in line with the scope of the project and the end date, resource, production and analyzing operation costs.
* To ensure the transfer of information between the user/customer and the technical team in the projects and to the Technical team during the development process to provide support.
* To comply with the rules of confidentiality regarding the work we are carrying out, and to provide all kinds of information about the activities carried out by the company.
* Conducting needs analysis, determining feasibility, prioritizing needs and documenting risks.
* To trace requirements - to prepare RTM (Requirements Traceability Matrix). Translating business requirements into business model, business
Developing processes and writing process definitions.
* Following the processes related to the OLTP Department from start to finish and performing Project, Analysis and Test operations.

1-) In the Digital Platforms department, all Digital Advertising, Digital Marketing and SEO processes of the company (Google Ads,
Managing Google Analytics, SEO and all kinds of Google related channels) and establishing connections with consulting firms.

- Budget control of Digital Marketing processes for the Domestic Website in the Digital Platforms department, managing and reporting these in detail.

- Budgeting of Digital Marketing processes for Overseas Website
controlling, managing and reporting these in detail.

- For Domestic and International Websites Creating campaigns, creating advertisements and promoting them on social media.

2-) Evaluating and taking action on all kinds of notifications and requests from customers in the CRM&ERP Department and its management.

- Requests, demands, suggestions and complaints received on behalf of the company from platforms such as the Website and Complaint Site
control and evaluation of such notifications and completion of necessary processes.

- E-Commerce service with ERP side Being a bridge between the purchased company and ensuring the integration of stock controls and the information on the website.

- Updating the ERP program, granting authorizations to users and ensuring its management.

3-) In the Technical Service Department, return, documentation and maintenance and repair of products sold and/or products to be sold
Managing the processes.

- Performing end-user tests of products sent by customers sending and following up.
- Within the scope of my duty, presenting these processes to the Senior Management as a detailed report and determining the needs analysis
is provided by me.

* Promotion and communication of the company and its products on social networks.
* Company products; Preparation of audio and video videos for Presentation / Slide / Training.
* Company products; Preparation and organization of documents for presentation / slide / training and promotional purposes.
* Google & SEO studies related to the website.
* CRM & Desktop Search studies, organization and management of the relevant system.

During my tenure, I will be responsible for the responsibility, development, management and implementation of the following channels
taking part in a management position in the transition.

* Related Channels;
- Internet Banking
- Mobile Banking
- Call Center
- ATM Management
- BackOffice
- Website Update
- SMS & E-Mail

In addition, ensuring the marketing, promotion and product diversity of the relevant channels, managing and completing the processes.
* Developing new strategies in line with the targets set by the Bank.

* Internet - Mobile Banking and Telephone Banking Applications.
* Mobile Credit (Tablet Application) Project Management.
* ATM Driver and Debit Card Management System Management.
* POS Driver and Merchant Management System Management.
* HelpDesk (Help Desk) Management.
* Training, Quality and Assurance Department performance-oriented studies.
* Alpha - Beta End of Day operations management and follow-up.
* Alpha DML Script studies and management.
* Alpha - Beta - PreProd & Prod environments management.

* Promotion of the company's existing products in Social Network and mail environment.
* Google & SEO studies related to the website.
* Making arrangements related to the web page, evaluating the requests of the users and visualizing the site visually
management of the website.
* Adding new books to the website, promoting them and preparing monthly performance reports.
* Managing after-sales services, conducting CRM studies and tracking customer satisfaction.

* Organizing the content of the website.
* Preparing and sending e-mails in written/visual format to new and existing members about opportunities and Following the processes.
* Carrying out Google & SEO studies related to the website.

* Preparation of weekly and monthly detailed site report.
* Reporting the information received about the site via Google and presenting it to the management (number of clicks, sales, notification,
visit details etc.).

* Preparation of new projects related to internet banking, Analysis Design documents and ALPHA - BETA user tests and finalize the project (within the scope of such projects, from the beginning to the end participated in all processes).
* Testing of ATM Driver and Debit Card Management System.
* POS Driver and Merchant Management System test studies.
* Conducting preliminary preparations for Issuer and Acquier Certification.
* Updating and correcting existing projects.
* Detection of errors related to internet banking screens and taking necessary action.
* Preparing and organizing reports in line with the requests received from business units.
* Supporting the issuance of bank-wide reports requested monthly for BRSA and organizing the reports regulation.

* In the Technical Service department, making computers usable in software / hardware and solving their problems identification and elimination.
* Preparation of all infrastructure works of the new branches to be opened and identification of software/hardware deficiencies correction.
* Identifying problems with existing branches and eliminating errors.
* Preparation of updates related to ATMs and realization of updates.
* Testing of ATM Driver and Debit Card Management System.
* POS Driver and Merchant Management System test studies.
* Conducting preliminary preparatory work for Issuer and Acquier Certification.

* To take part in Call Center outbound and inbound services.
* Preparing detailed performance reports of Call Center employees on a daily, weekly, monthly and yearly basis, and preparing them to be presented to senior management.
* Preparing a program called "Agent History" for Call Center employees with all their information (Evaluated and approved within the scope of an individual project within the Bank).