F.Tugba Yildiz

• Investigate, isolate, and resolve customer-reported problems to ensure timely closure

• Maintain communication with customers' technical personnel to ensure smooth information flow regarding reported problems and their resolution status

• Maintain and enhance communication with technical personnel from multi-regional groups and organizations involved in Technical Support

• Provide Technical Support for 24/7 network outage restoration.

· Contribute to VF Sales and Marketing strategies for wholesale segments (Corporate Customers) to ensure VF Türkiye achieves its short-term, mid-term, and long-term goals.

· Collaborate with Fixed Product Management and Marketing to define and refine sales messages, ensuring sales packages are developed and effectively communicated to the sales team.

· Work with Account Managers to generate leads for relevant Corporate Segments.

· Identify and resolve critical customer technical issues (escalations) and non-technical concerns, coordinating necessary support activities. Proficient in Datacenter Virtualization technologies, Fixed Voice Networks, Telecom MPLS Architecture and Development, and Telecom Security Services.

· Ensure understanding of the scenarios, features, and functions within each product, and how these are applied to meet business and technical requirements.

· Ensure understanding of the business and technical problems addressed by the products, including key regulations, business drivers, and evolving business needs.

· Ensure all activities are executed in line with timetables and budgets to support VF Türkiye in achieving its annual results and revenue targets.

· Manage assigned special projects to meet customer and cross-functional team requirements as directed by management.

· Creating presentations and demonstrations that succinctly outline the technical and business benefits of the solution.

· Assisting Sales Representatives and other team members in responding to RFI/RFPs.

· Negotiating sales agreements in compliance with the company's legal procedures.

· Building effective relationships with other departments, particularly sales teams, project teams, and product teams, to enhance the efficiency and effectiveness of the Pre-Sales Team.

· Cultivating strong relationships with key customers and influencers within wholesale segments to position VF as the preferred telecommunications supplier.

• Investigate, isolate, and resolve customer-reported problems to ensure timely closure

• Maintain communication with customers' technical personnel to ensure smooth information flow regarding reported problems and their resolution status

• Maintain and enhance communication with technical personnel from multi-regional groups and organizations involved in Technical Support

• Provide Technical Support for 24/7 network outage restoration.

· Troubleshooting and fault analysis across all branch offices, ATMs, POS systems, and associations of Garanti Bank.

· Monitoring PBX-PRI systems within the POS Network, including Dial-up POS connections.

· Monitoring and addressing connection issues with BKM, AMEX, VISA, EUROPAY, and MASTERCARD switches.

· Monitoring performance issues with SMS systems, internet and mobile banking applications, and virtual payment systems on SLM during incidents of poor performance.

· Fulfilling requests from other teams, such as service or server restarts.

· Restarting incomplete FTP jobs and notifying relevant teams.

· Addressing error reports received via telephone or email from Bank units or associated companies.