Füsun Beria Özercan
İzmir
Summary
Results-driven professional with expertise in Lean & Six Sigma methodologies, Manufacturing Management. Demonstrated success as an Instructor-Learner and Project and Process Manager, implementing Kaizen initiatives to optimize processes and sustained quality within manufacturing cost targets. Known for strong analytical skills, effective multitasking, and a commitment to maintaining high productivity standards.
Dynamic professional with a strong communication with cross functional teams in order to solve problems and working in harmony with the team. Adept at quickly adapting to new challenges, fostering productive collaborations among clients, suppliers, and team members. Committed to driving team success and delivering positive results through innovative solutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Quality Team Lead
Litum
Izmir
08.2024 - Current
- Managed the development and maintenance of integrated management systems (IMS) and ISO 27001, ensuring continuous improvement and efficiency.
- Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
- Supervised and guided inspectors, technicians, and engineers to troubleshoot product issues and fix problems.
- Collaborated with R&D teams to establish quality criteria for new products, ensuring design for quality and manufacturability.
- Managed customer complaints and non-conformance issues, ensuring swift resolutions and maintaining high levels of customer satisfaction.
- Evaluated supplier performance and conducted supplier audit visits as required.
Regional Senior Operational Excellence Manager
Johnson Controls
Izmir
01.2023 - 10.2023
- Led Lean transformation efforts across primary locations, boosting continuous improvement.
- Executed Lean deployment plan consistently throughout the organization via Hoshin Planning and KPI Scorecard Management.
- Guided plants in executing policies to improve Manufacturing Maturity Performance (JCMS).
- Fostered a culture of true Gemba walks, engaging leadership in supporting high-performing teams.
- Guided leaders in adopting continuous improvement methods, fostering a culture of ongoing development.
- Developed standardized work for Plant Transformation Plan in alignment with Ideal State VSM.
- Implemented standardized structures for execution and reporting to drive continuous cost reductions.
- Facilitated shop floor kaizen events, benchmarking experiences, and daily CI ideation sessions.
- Boosted productivity through proactive interaction with both leaders and employees.
- Led Value Stream Master Class Training and Shingi Event, facilitating Kaizen events in EMEA.
- Conducted workshops: Daily Management, Kaikaku, Best Practice Sharing, Value Stream Mapping, Strategic Planning with Hoshin Kanri, Cost-Benefit Analysis, Decision Making, Advanced Problem Solving, Business Case Preparation, NPI (DFM), PFMEA, Kanban-Pull Systems, and Six Sigma Green Belt.
CI Manager & Process Engineer
Johnson Controls
Izmir
10.2019 - 12.2022
- The Strategic Plan, KPI Management, and CI Roadmap are managed with cross-functional team collaboration.
- Managed CAPEX planning, TPM implementation, and maintenance operations.
- Delivered measurable improvements in manufacturing performance and cost efficiency. Project Manager; executed, led, and coached Lean, SS, and JDI projects
- BP Sharing, Kaizen workshops, CI, and VSM Pillar Leader, and Change Management Coordinator.
- Process standardization and process optimization by facilitating workshops, setting work standards, process flow, layout, PFMEA, Gemba walks, and initiatives.
- 2 NPI process completion (DFM, PFMEA, labor and equipment requirements, work standards, layout optimization).
- Key achievements: LT improved by 25% with VSM and line balancing in the assembly line. SS projects related to FTQ ratio, scrap reduction by %14. DOE, MSA, process capability analysis, supplier performance improvement, RR, IPPM/Warranty, inbound, and outbound cost optimization by 42%. Warehouse operations standardization, inbound, and outbound cost optimization projects. Energy Hunt projects and safety-related projects were conducted.
Process/Manufacturing Engineer
Johnson Controls
Izmir
09.2016 - 10.2019
- Process standardization, process flow, PFMEA, SOP, with Time and Motion studies, Safety, and Quality elements.
- Delivered technical solutions to the shop floor, including fixtures and material handling equipment.
- Conducted employee training sessions on work standards.
- Specialized in optimizing facility layouts to enhance workflow, space utilization, and EHS standards.
- TPM - Autonomous Maintenance, Predictive Maintenance, MTTR, MTBF, RCA, OEE, and training of TPM principles.
- SAP CA and MM modules for routing.
- Key achievements, B/C analysis, and in-source/outsource projects, VA/CI/PPV projects. Routing, standard time with time studies, and operation standard improvement. Optimize the physical layout of the assembly lines. PLT improvements, YoY, 37%. The employee idea coordination and rewarding system was executed.
Production Responsible
PilenPak Packaging
Manisa
07.2015 - 09.2016
- Company Overview: 3 plants, 450 employees.
- Production Responsible for Multiple Plants.
- Managed KPIs to identify gaps and report findings directly to the Plant Manager.
- Daily management, productivity, quality, and scrap improvement projects generated.
- Deployed improvement activities organization-wide through strategic planning.
- Problem-solving applications on customer claims, performance losses, and any daily bottleneck analysis.
- Technical Training Instructor.
- Key achievements, new products, and machines launched, machine capabilities, and operator goals are set. Reduce machine performance variation and expand process capability by time study with Arena simulation, SMED, and TPM for three plants. Live Operator Performance Monitoring System standard implemented with algorithm design for 380 operators per process, with the support of IT by using a Java-based program. Developed a training program and skill matrix for operators in various types of areas, such as ODS, TPM, and quality issues. Created a live cost management system with IT to reduce and control CCC and the unit price of a product. Supplier CAR process flow and algorithm designed and built.
Production Team Leader
PilenPak Packaging
Manisa
07.2013 - 07.2015
- Leader of 50 blue and 3 white collar employees.
- Production processes performance management: Productivity increased by 22% by applying lean and management tools; time study with Arena simulation modeling and SMED.
- Autonomous maintenance, predictive maintenance.
- Quality, scrap, and performance control with SPSS analysis, one-point lessons, FMEA, and 5S.
- Quality Customer Satisfaction: Applied problem-solving methods, mainly the Fishbone diagram, Root Cause Analysis, Pareto, and 5 Whys.
- Team collaboration improved by face-to-face meetings, training, social activities, and transparent performance management.
- Project-based study: MES study conducted with SCADA, an algorithm designed to monitor, track, and control machines remotely.
- Scrap, operator, and machine performance were controlled, and improvement areas were pointed out with reliable data.
Quality Management System Specialist
PilenPak Packaging
Manisa
07.2010 - 07.2013
- Ensured compliance with ISO 9001, ISO 14001, and BRC sustainability standards.
- QDMS set up and launched.
- Certified as a C-Class OHS Specialist.
- Implemented OHSAS 18001 system certification in 2011 by Lloyd.
- Ensured the sustainability of BRC IoP, OHSAS 18001, and ISO 9001 management systems.
- Risk analysis-based internal audit system designed.
- Video type and compact ODS, significant quality, performance issues, and warnings integrated into operator screens.
- The operator training period decreased by 30%, and customer claims decreased by 5%.
- Live Operator Performance Monitoring System standard implemented with algorithm design for 380 operators per process, with the support of IT, by using a Java-based program.
- Developed a training program and skill matrix for operators in various types of areas, such as ODS, TPM, and quality issues.
- Created a Live Cost Management System with IT to reduce and control CCC and the unit price of a product.
- Supplier CAR process flow and algorithm designed and built
Quality Management System Engineer
Holcim-Lafarge
Cyprus
07.2007 - 05.2010
- ISO 9001, ISO 18001, ISO 14001, Management System Representative, and Internal Auditor
- Communicated plant updates to the Plant Manager and Holcim Regional QMS Director.
- Quality, OHS, and Environment Instructor.
- Developed and implemented necessary procedures, instructions, forms, quality tests, trainings, and drills for Management Systems.
- Obtained ISO 14001 certification from Bureau Veritas in 2008. Ensured sustainability of ISO 9001 and OHSAS certificates.
Education
Bachelor's Degree - Industrial Engineering
Eastern Mediterranean University
Cyprus01.2006
Skills
- Lean & Six Sigma (MBB Certified)
- Integrated (Quality, Occupational Health, Environmental) Management
- Strategic Planning and KPI Management
- Quality, Manufacturing, and Maintenance Management
- Internal/External Auditing
- Training and Team Development
- Project and Change Management
- C Class OHS Expert
- Process Optimization and Standardization
- Advanced Problem Solving
- Value stream mapping, Kaizen events
- SAP, Minitab, Power BI, Python, AutoCAD, Arena, SPSS
Certification
- IATF 16949 (APQP-PPAP-FMEA-SPC-MSA), Now 2023
- Ilead People Training JCI, 3 days, 2020, Izmir
- MBB Training Completion JCI, 2022, Florida-Oklahoma
- SS Black Belt Certification JCI-SPAC, 3 weeks, 2018, İzmir
- Lean Implementer Certification JCI, 2 weeks, 2017, Denmark
- Recruitment and Performance Improvement Systems Karya, 2015, İzmir
- Problem Solving Techniques-Spac, 2015, Manisa
- Quality, OHS and Environment Management System Internal Auditor, 2016-2008
- OHS C Class Specialist Elit, 2008, İzmir
Personal Information
- Date of Birth: 09/10/84
- Nationality: Türkiye & Cyprus (EU)
Driverlicense
B, 01/01/08
Languages
Turkish
First Language
English
Proficient (C2)
C2
Timeline
Quality Team Lead
Litum
08.2024 - Current
Regional Senior Operational Excellence Manager
Johnson Controls
01.2023 - 10.2023
CI Manager & Process Engineer
Johnson Controls
10.2019 - 12.2022
Process/Manufacturing Engineer
Johnson Controls
09.2016 - 10.2019
Production Responsible
PilenPak Packaging
07.2015 - 09.2016
Production Team Leader
PilenPak Packaging
07.2013 - 07.2015
Quality Management System Specialist
PilenPak Packaging
07.2010 - 07.2013
Quality Management System Engineer
Holcim-Lafarge
07.2007 - 05.2010
Bachelor's Degree - Industrial Engineering
Eastern Mediterranean University