Fırat Kıvanç Yılmaz
Server
Istanbul
Summary
My name is Fırat Kıvanç Yılmaz, and I am an experienced service professional with a background in prestigious establishments such as Nusr-Et Steakhouse and the Monteverdi Italian Restaurant at Conrad Bosphorus Hotel/ Istanbul With roles ranging from Service Commis at Nusr-Et to my current position as an Waiter, I have honed my skills in delivering exceptional service
I excel in building strong relationships with both guests and colleagues, and my fluent English enables me to communicate effectively in diverse environments. At 24 years old, I am eager to bring my expertise and passion for high-quality service to new opportunities.
Overview
3
3
years of professional experience
Work History
Server
Conrad Bosphorus Hotel İstanbul
06.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Service Commies
Nusr-et Steak House Macka Palas İstanbul
İstanbul
11.2022 - 05.2024
- Helping the waiters by serving the food to the guests.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased team productivity with effective communication and collaboration strategies.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Removed safety hazards, soiled items, and trash from customer areas.
- Monitored and maintained organized work space, confirming efficient operations.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency
Chief Cashier
Whyndam Grand Kalamis Marina Hotel İstanbul
08.2022 - 11.2022
- Established effective communication channels between staff members to ensure smooth operations during peak hours.
- Spearheaded implementation of digital payment options, increasing convenience for customers while reducing manual transaction processing time.
- Implemented loss prevention strategies that reduced instances of theft or fraud within the store.
- Ensured compliance with all relevant laws and regulations related to cash handling and reporting requirements within the organization.
Store Manager
Ekleristan
01.2022 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Field Sales Specialist
Turk Telekom Telecommunication
İstanbul
10.2021 - 01.2022
- Conducted door-to-door sales visits to local shops and businesses to promote and sell Türk Telekom services and products.
- Engaged with potential customers, providing product information and personalized solutions.
- Utilized strong communication and persuasion skills to negotiate and close sales.
- Managed customer relationships and followed up on sales leads to ensure customer satisfaction and retention.
Market Cashier
BİM
06.2021 - 10.2021
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Vocational School - Computer Programming
Marmara University
İstanbul07.2021
High School -
Ümraniye Anatolian High School
İstanbul07.2018
Skills
Table setting knowledge
High-volume dining
English
Food sales and promotion
Guest seating arrangements
Order accuracy
Performance improvement
Food running
Guest relations management
Food and beverage pairings
Menu memorization
Menu presentation
Hospitality service expertise
Daily specials memorization
Adaptability
Communication
Languages
Turkish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Server
Conrad Bosphorus Hotel İstanbul
06.2024 - Current
Service Commies
Nusr-et Steak House Macka Palas İstanbul
11.2022 - 05.2024
Chief Cashier
Whyndam Grand Kalamis Marina Hotel İstanbul
08.2022 - 11.2022
Store Manager
Ekleristan
01.2022 - 08.2022
Field Sales Specialist
Turk Telekom Telecommunication
10.2021 - 01.2022
Market Cashier
BİM
06.2021 - 10.2021
Vocational School - Computer Programming
Marmara University
High School -
Ümraniye Anatolian High School
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