Fırat Fidan
Senior Account Manager
Atasehir
Summary
15+ years in account management carrying quota, 13+ years in tech domains, 9+ years in SaaS products, 5+ years team management.
Strategic-thinking Business Development Manager, accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
2027
2027
years of professional experience
Work History
Business Development Manager
Almatar Group / Arabiabeds
Remote
01.2026 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Client expansion by %20 and decrease customer onboarding time by %30 in 3 months.
Commercial Manager
Convergent International
Remote
06.2025 - 12.2025
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Built relationships with clients to establish new contracts.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
Senior Account Manager
Dida Travel
Remote
03.2023 - 06.2025
- Responsible for API Supplier accounts, looking after TR, MEA, and SEA markets, increasing overall revenue by %20 annually.
- Managing supplier relationships as a buyer, increasing diversity of the product portfolio, competitiveness of the product and the content.
- In charge of all commercial issues, incentive deals, promotions, credit lines, and technical aspects that affect commercial results, such as QPS limitations and supplier technical health checks.
- Supporting operational issues such as improving SLAs and solving dispute bookings.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
Customer Success Manager
Softech & GfK
Istanbul, Turkey
2020 - 01.2023
- Outside travel industry experiences after the pandemic hit.
- Account Management and Technical Account Management mixed with Customer Success Management responsibilities in IT and Retail Data sectors.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
Regional Manager of Contracting - Europe
Metglobal - Hotelspro
Istanbul, Turkey
01.2016 - 01.2019
- Manage a team including Market Managers, Market Executives, and Data Specialists to deliver revenue and/or acquisition goals through management of inventory, rates, and supplier relations and negotiation of best inventory and most strategically competitive rates in the assigned market.
- Manage a small number of key accounts in designated area/country(s).
- Evaluate market trends and competitor activity and provide analysis and recommendations to management.
- Managed to increase direct product production by %30, switching from 3rd party supply to direct.
Travel Category Account Manager
n11.com
Istanbul, Turkey
01.2015 - 01.2016
- Executing the whole sales process from prospecting to the close of the deal.
- Establishing long term relations with vendors and dealers.
- Creating a network for buyers & sellers and building stable cooperation with the clients.
- Providing the customer additional services and products i.e. up-selling, cross-selling.
Head of Account Management (Start up & Scale up)
Hotel Linkage
Istanbul, Turkey
01.2014 - 01.2015
- Managing a team of 4, consisting of Account Managers.
- Generate sales for a portfolio of accounts and reach the company's sales target.
- Identify new sales opportunities within existing accounts and retain customers, upsell, and cross-sell.
- Interact and coordinate with the sales team and other departments working on the same account.
- In charge of budgeting with the client and company.
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
Account Manager
Expedia Inc.
Istanbul, Turkey
01.2011 - 01.2014
- Deliver revenue and/or acquisition goals through management of inventory, content, rates, and supplier relations.
- Evaluate market trends and competitor activity and provide analysis and recommendations to management.
- Develop and sustain strong hotel partner relationships by delivering superior consulting services and opportunities.
- Provide meaningful performance reporting analysis to partners at the property, develop and drive own recommendations/action plans based on insights from data analysis to optimize partner hotels in the Expedia marketplace and their lodging market overall.
- Develop a strong network and relationships within the local market to leverage appropriate market influencers and provide expertise to the local industry.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
The Istanbul Edition Hotel & Divan Istanbul Hotel
Hotel Experience
Istanbul, Turkey
01.2010 - 01.2011
- Worked as a Receptionist at The Istanbul Edition Hotel, and Reservations & Sales Coordinator at Divan Istanbul Hotel.
- Gained experience in luxury hotel operations, service quality, online/offline sales, hotel management systems.
Education
High School Diploma -
Kabatas High School
Istanbul, Turkey06-2005
Master of Arts - Business Information Systems
Bogazici University
Istanbul, Turkey07-2014
Bachelor of Arts - Tourism Administration
Bogazici University
Istanbul, Turkey06-2010
Skills
Online travel, Negotiation, Critical thinking, Leadership, Relationship development, Relationship building, Decision-making, Business development, Lead generation
Timeline
Business Development Manager
Almatar Group / Arabiabeds
01.2026 - Current
Commercial Manager
Convergent International
06.2025 - 12.2025
Senior Account Manager
Dida Travel
03.2023 - 06.2025
Regional Manager of Contracting - Europe
Metglobal - Hotelspro
01.2016 - 01.2019
Travel Category Account Manager
n11.com
01.2015 - 01.2016
Head of Account Management (Start up & Scale up)
Hotel Linkage
01.2014 - 01.2015
Account Manager
Expedia Inc.
01.2011 - 01.2014
The Istanbul Edition Hotel & Divan Istanbul Hotel
Hotel Experience
01.2010 - 01.2011
Customer Success Manager
Softech & GfK
2020 - 01.2023
High School Diploma -
Kabatas High School
Master of Arts - Business Information Systems
Bogazici University
Bachelor of Arts - Tourism Administration
Bogazici University