Flore Mae Guerta
Dubai
Summary
Well experienced Customer Service Professional. Committed to delivering high-quality customer service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Purunity Purification Devices Trading LLC
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Front of House / Customer Service
Fitness Terminal
06.2023 - 10.2024
- Company Overview: Fitness Terminal is a novel fitness concept targeting residential areas, providing state-of-the-art equipment facility that has been meticulously curated for optimal workouts.
- Managed multiple orders simultaneously during peak hours.
- Adhered to established policies regarding payment methods accepted by the establishment.
- Resolved customer complaints promptly and professionally.
- Generated daily reports on sales, cash register transactions, and customer feedback.
Virtual Admin Assistant
TasksEveryday
10.2018 - 01.2021
- Responded to emails in a timely manner while providing accurate information.
- Utilized Microsoft Office Suite proficiently for document creation, editing purposes.
- Conducted online searches to locate relevant resources or information requested by clients or colleagues.
- Performed research tasks related to projects or initiatives assigned by management team.
- Managed calendars and organized travel arrangements for executives.
- Supported clients through personal document management, calendar organization, and collateral preparation for meetings.
Customer Service Representative
Telstra
11.2015 - 04.2017
- Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries.
- Utilized problem-solving skills to quickly and effectively resolve customer complaints.
- Handled customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Maintained a high level of customer service standards and provided an exceptional customer experience.
Education
Bachelor of Science - Tourism
University of San Jose - Recoletos
01.2015
Skills
- Interpersonal Skills
- Problem Solving
- Work Ethic
- Attention to detail
- Adaptability
- Communication
Timeline
Customer Service Representative
Purunity Purification Devices Trading LLC
10.2024 - Current
Front of House / Customer Service
Fitness Terminal
06.2023 - 10.2024
Virtual Admin Assistant
TasksEveryday
10.2018 - 01.2021
Customer Service Representative
Telstra
11.2015 - 04.2017
Bachelor of Science - Tourism
University of San Jose - Recoletos