FİLİZ İNAN
Senior Operations Asisstant
Ankara
Summary
Experienced operations specialist with a strong track record in streamlining processes, enhancing productivity, and ensuring operational excellence. Adept at project management, process improvement, with a focus on fostering efficient workflows and driving organizational success. Skilled in event and meeting organization, report and presentation preparation, and managing departmental communications. Experienced in supporting projects, conducting research, and planning targeted strategies. Known for reliability, adaptability, and a disciplined, team-oriented approach, with strong abilities in time and stress management, leadership, and motivating others. Deeply interested in international migration, refugee protection, asylum application processes, resettlement, and migration policies in the EU and Türkiye.
Overview
12
12
years of professional experience
2017
2017
years of post-secondary education
3
3
Languages
Work History
Senior Operations Assistant
International Organization for Migration, IOM
11.2020 - Current
- Oversee and manage all travel documentation required for the exit process, ensuring timely submission to relevant authorities for approval.
- Facilitate exit and travel permission formalities for beneficiaries.
- Follow up on exit permit requests and clearances in coordination with government officials.
- Represent IOM within the Presidency of Migration Management (PMM) as a focal point at partner meetings and conferences on resettlement.
- Actively participate in field support activities, movement operations, and data processing related to the resettlement of beneficiaries.
- Engage with airport colleagues and border officials to address urgent travel-related issues as they arise.
- Ensure efficient coordination of travel permits and documentation in alignment with IOM's policies and procedures.
- Collaborate with internal IOM Türkiye teams and external partners, including government entities, relevant embassies, and UNHCR.
- Handle at-risk and sensitive cases, including unaccompanied refugee minors, ensuring proper assistance in compliance with IOM's protection policies.
Senior Project Assistant
United Nation High Commissioner for Refugees (UNHCR)
02.2018 - 11.2020
- Senior Project Assistant under 'Reinforcement of Turkey's National Asylum System' Project, co-funded by the European Union and Republic of Turkey
- Providing functional and administrative support to the Temporary Protection Working Group specifically to the management of temporary accommodation centers (camps)
- With an opportunity to participate camp missions, gained experience on counselling and proposing protection support for individual cases
- Drafting reports, routine correspondence, update relevant databases and compiling statistics within the Area of Responsibility
- Facilitating effective information management through the provision of disaggregated data on camp residents and their problems
- Supporting in design and delivery of activities, meetings and seminars concerning beneficiaries
- Assisting in the implementation of the UNHCR cash assistance programme during the camp closure and density reduction activities
- Assisting in preparation of the beneficiary lists for food assistance to TACs in cooperation with TRC
- Managing managed to successfully facilitate the availability of sufficient hygiene and safety equipment as well as food assistance for refugees during the COVID-19 period
- Carrying out researches on improving certain aspects of the COI activities; analyzing methodology studies, prepare guidelines, presentations, excel tables, weekly-bulletins, thematic reports and query responses basis on requirements of the decision unit and case workers
- Providing operational and administrative support for systematizing COI accusation system and the newly established Decision Center in Ankara since April 2018
- Assisting coordination of daily and monthly works at the Decision Center under planned schedule considering circumstances
- Senior Project Assistant under 'Reinforcement of Turkey's National Asylum System' Project, co-funded by the European Union and Republic of Turkey
NUNV Resettlement Assistant
United Nation High Commissioner for Refugees (UNHCR)
10.2016 - 02.2018
- Assisting to the operation of the development on international protection mechanisms at DGMM
- Taking an active role in the Country of Origin studies department
- Following purpose of increasing the capacities of PDMMs in decision-making procedures, conducted COI research on demanded queries, COI methodologies, COI reports
- Responsible from providing COI on specific countries in the Middle East, Africa and Asia by means of thematic reports, queries, bulletins
- Responsible from operating and monitoring COI activities under the contracted projects with UNHCR and ICMPD
- Developing COI networks with EASO and the EU Member States etc
- Systematizing mechanisms providing updated COI to 'K
- RE System' and auditing COI reports in terms of enhancing RSD strategy of the operation
- Organizing country-specific workshops, trainings to strengthen works of decision makers in PDMMs
NUNV Resettlement Assistant
United Nation High Commissioner for Refugees (UNHCR)
08.2016 - 10.2016
- Assisting in preparation of departure procedures (travel and exit permissions) of refugees' cases for resettlement consideration from Turkey including on humanitarian admission or resettlement programmes to third countries
- Liaising with the DGMM in relation to protection referrals and potential resettlement cases
- Liaising with resettlement countries in relation to follow-up actions and departure procedures
- Conducted data entries into 'Progress' database of refugee cases according to departure notifications
- Conducting telephone counselling with refugees in relation with departure procedures
- Within a short period of time assisted to Syrian and non-Syrian team for departure transactions and procedures of refugees to the USA, Canada, Australia, and European Countries in close cooperation with IOM, ICMC, ASAM, and DGMM/PDMMS
Grant and Executive Assistant
Ministry of Family, Labour and Social Services
11.2013 - 08.2016
- Managing daily assistance for evaluation and contracting procedures of grants including, interalia, and management of evaluation, communication with independent assessors, Evaluation Committee members and grant beneficiaries
- Responsible of whole FAF Process of Promoting Lifelong Learning in Turkey-II grant scheme program under chair person
- Performing high-level quality control of major reports
- Preparation of Training materials including slides, exercises and case studies for Social Inclusion and Life Long Learning in Turkey-II Grant Scheme Programmes
- Preparation of organization and trainings of Full Application Forms of these grant schemes
- Supporting Budget Controlling Process of projects
- Preparation of the EU funded grant project files
- Managing evaluation, communication with independent assessors, Evaluation Committee members and grant beneficiaries
Grant and Executive Assistant
Ministry of Family, Labour and Social Services
11.2013 - 08.2016
- Conducting government correspondence
- Archiving necessary documents
- Assisting to the project activities such as, planning meetings & committee events
- Arranging appointments for Director(s) receiving visitors, drafting response to routine requests for information and assistance to making travel arrangements
- Supporting the preparation of documentation for workshops and briefing sessions of Director
- Scheduling agenda and handling department calendar
- Providing operational support for the department such as reporting, translating
Project Assistant
WYG Turkey Consultancy
05.2013 - 11.2013
- Assistance to Technical Assistance Team under the head of the Team Leader and Project Coordinator on the base of preparation and translation of the training materials
- (from English to Turkish and Turkish to English)
- Assistance to Non-Key Experts and Key Experts during their trainings
- Responsible from daily office work (Answering phones and direct all incoming calls to appropriate party promptly and efficiently)
- Assisting to Project officer and the Coordinator for the organization of trainings, monthly meetings, and event managements
- Assisting to the Management of logistical organizations of project activities such as EU related awareness raising conferences, seminars, workshops, information days, international study visits, fairs etc
Education
M.S Degree with Thesis - European Studies
Middle East Technical University
Bachelor Degree - International Relations
İhsan Doğramacı Bilkent University
Erasmus Programme - Political Science
Maastricht University
Skills
Microsoft Office Programs
Internet Browsing Tools
Team support
Adaptability and flexibility
Effective communication
Organizational skills
Operations management
Verbal and written communication
Project management
Operational reporting
Problem-solving
Time management
Decision-making
Current Position
Senior Project Assistant, 4, Reliable, Responsible, Positive, Hard-working, Good at building personal vision and motivating others, Time and stress management, Creative, Team working, Disciplined, Sociable, International migration, Refugee protection, Asylum seekers' application process, Resettlement, Migration policies in the EU and Turkey
Personal Information
- Date of Birth: 04/17/89
- Nationality: Turkish
- Marital Status: Single
Other Relevant Information
Bilkent University High Honour Student - Rewarded Merit Scholarship between 2008-2012 Education Years, Maastricht University, Art and Culture Programme, Specialization on Political Science, Basic and Advanced Security in the Field, Preventing Sexual Exploitation and Abuse, Introduction to IPSAS, Protection Induction Programme, Interviewing Applicants for Refugee Status, Sexual and Gender Minority Refugees (01/16/17 - 01/17/17), How to Research on COI (03/29/17 - 03/30/17), The Externalization of the European Union's Asylum Policy: Refugee Burden Sharing between the European Union and Turkey during the Syrian Refugee Protection Crisis, 02/01/17
Timeline
Senior Operations Assistant
International Organization for Migration, IOM
11.2020 - Current
Senior Project Assistant
United Nation High Commissioner for Refugees (UNHCR)
02.2018 - 11.2020
NUNV Resettlement Assistant
United Nation High Commissioner for Refugees (UNHCR)
10.2016 - 02.2018
NUNV Resettlement Assistant
United Nation High Commissioner for Refugees (UNHCR)
08.2016 - 10.2016
Grant and Executive Assistant
Ministry of Family, Labour and Social Services
11.2013 - 08.2016
Grant and Executive Assistant
Ministry of Family, Labour and Social Services
11.2013 - 08.2016
Project Assistant
WYG Turkey Consultancy
05.2013 - 11.2013
Bachelor Degree - International Relations
İhsan Doğramacı Bilkent University
Erasmus Programme - Political Science
Maastricht University
M.S Degree with Thesis - European Studies
Middle East Technical University