Fikret Batın Yüksekdağ
Front Office Receptionist
Istanbul
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
1
1
year of professional experience
Work History
Receptionist
The Mill Hotel Bomonti
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
Hotel Waiter
Mula Hotel
05.2024 - 11.2024
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Worked closely with event planners to create customized dining options for special occasions, ensuring a memorable experience for all attendees.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
- Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
- Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
Education
High School Diploma -
MBA Okulları Gaziosmanpaşa
04.2001 -
Skills
Data entry
Telephone skills
File management
Office management
Customer/Client relations
Customer and client relations
Technical support
Verbal and written communication
Greeting and seating clients
Calendar management
Information protection
Business administration
Professional demeanor
Additional Information
Referanslar
Oğuz Kağan ŞEN - Hotelier and Conract Assistant
Og.zcomp@gmail.com
+90 531 830 37 73
Sevgi ULUOCAK - Contract Manager
+90 532 451 26 26
Timeline
Receptionist
The Mill Hotel Bomonti
01.2025 - Current
Hotel Waiter
Mula Hotel
05.2024 - 11.2024
High School Diploma -
MBA Okulları Gaziosmanpaşa
04.2001 -