Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

FİDRİANİ LAKSMİTA JUNİASTUTİ

Kaş,Antalya

Summary

Customer-focused professional with hotel front desk, housekeeping, and breakfast service operations experience. Delivers friendly guest support, resolves complaints, and maintains attention to detail. Provides fluent English and intermediate Turkish communication.

Overview

2
2
Languages
4
4
years of professional experience

Work History

Hotel Receptionist

Casa Pery Hotel & Wellness
Kalkan/ Kaş, ANTALYA
05.2026 - Current
  • Welcomed guests and facilitated seamless check-in and check-out while managing room reservations and booking inquiries.
  • Delivered prompt customer service by resolving guest requests and concerns, contributing to 5/5 ratings on Google and other review websites.
  • Documented guest comments and complaints, escalating issues to management for timely resolution.

Housekeeping and Laundry Attendant

The Ninova Hotel Kaleiçi
Kaleiçi, ANTALYA
04.2024 - 11.2025
  • Cleaned guest rooms and common areas to ensure hygiene standards, enhancing guest comfort and satisfaction.
  • Handled laundry operations, including collection, washing, drying, folding, ironing, and sorting, to ensure availability of fresh linens for guests.
  • Restocked housekeeping supplies and maintained equipment, supporting seamless daily operations.

Breakfast Attendant

The Ninova Hotel Kaleiçi
Kaleiçi, ANTALYA
04.2024 - 11.2025
  • Coordinated daily breakfast buffet for hotel guests, ensuring diverse menu options to enhance guest satisfaction.
  • Maintained cleanliness and organization of breakfast area, kitchen surfaces, and utensils to uphold health and safety standards.
  • Prepared and baked cakes, pastries, desserts, and other bakery items.

Hotel Receptionist

Asfiya Sea View Hotel
Kalkan/ Kaş, ANTALYA
05.2022 - 10.2022
  • Welcomed guests at arrival and shared details on hotel amenities, services, and local attractions.
  • Managed phone calls and emails for reservation inquiries and guest needs, ensuring timely responses.
  • Coordinated guest requests with housekeeping staff to improve satisfaction and service delivery.
  • Maintained current room status, arrival lists, and reservation records, supporting efficient operations during shifts.

Education

Some College (No Degree) - International Management

Jenderal Soedirman University
Purwokerto

Skills

  • Reservation management
  • Guest service and assistance
  • Guest relations and complaint handling
  • Cleanliness and organization
  • Attention to detail
  • Foreign language communication skills (English : Fluent, Turkish : Intermediate Level)
  • Professional demeanor

Languages

English
Advanced (C1)
C1
Turkish
Intermediate (B1)
B1

Timeline

Hotel Receptionist

Casa Pery Hotel & Wellness
05.2026 - Current

Housekeeping and Laundry Attendant

The Ninova Hotel Kaleiçi
04.2024 - 11.2025

Breakfast Attendant

The Ninova Hotel Kaleiçi
04.2024 - 11.2025

Hotel Receptionist

Asfiya Sea View Hotel
05.2022 - 10.2022

Some College (No Degree) - International Management

Jenderal Soedirman University
FİDRİANİ LAKSMİTA JUNİASTUTİ