Feyza Gulay Akbay
Export Coordinator
Izmir
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with a self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with a determined and decisive nature. Experienced customer service professional with almost 2 years of coordinating shipments, collaborating with freight carriers, and managing customer needs. Meticulous, resilient, and flexible in handling diverse issues. Knowledgeable about regulations and standards. Proficient in multitasking and managing multiple responsibilities simultaneously with strong analytical thinking and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Export Logistic Coordinator
Hapag - Lloyd AG
10.2022 - Current
- Creating bill of lading in accordance with customer and country requirements in the direction of our company quality and time promises
- Making amendment on BL as customer requests before the final document, İf it is necessary adding MAF charge
- Checking and charging demurrage and detention time
- Updating revenue charges according to origin and destination
- Using Macro automation.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Tracked orders and notified customers of status or potential delays.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Monitor and evaluate customer service interactions to ensure compliance with quality standards.
- Provide feedback and training to improve the performance of customer service representatives.
- Address customer inquiries and issues efficiently through both face-to-face and phone interactions.
- Conduct quality audits and implement process improvements based on findings.
- Collaborate with cross-functional teams to enhance service quality and customer satisfaction.
- Completed bi-weekly payroll for [Number] employees.
Translator
Izmir International Fair
03.2022 - 04.2022
- As an Interpreter and translator ; Nutrichem, Adil Elmas Kesicileri and Polsan Furniture Company
- Worked with other translators to facilitate real time conversations.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Repeated and restructured complex translations to optimize understanding.
- Translated documents for research departments, supporting data collection and reporting.
- Worked in sales and customer relations as a part time job.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Translated documents from English to Turkish
- Translated documents from Turkish to English
Education
Bachelor Degree - English Translation and Interpreting
Izmir University of Economics
Izmir,Balcova 01.2020 - 05.2022
Bachelor of Science - English Translation And Interpreting
Izmir University of Economics
Izmir,Balcova 04.2001 -
Associate Degree - Applied English and Translation
Izmir University of Economics
Izmir,Balcova 01.2018 - 05.2020
Skills
FIS 2 - 3
Power BI
Shipment Tracking
Customer Service
Quality Assurance: Quality audits and evaluations
Process improvement implementation
Customer Service: Excellent face-to-face and phone communication
High customer satisfaction delivery
Training and Feedback: Effective feedback and training provision
Team performance enhancement through coaching
HR Activities: Participation in HR activities and workshops
Regular attendance at Hapag - Lloyd training sessions and seminars
Technical Skills:
Artificial Intelligence: Advanced training
in AI technologies and applications
Proficient in utilizing AI tools for process improvement
Technology: Up-to-date with the latest
technology and AI innovations
Open to exploring and adopting new technological advancements
Quality Management Systems: Familiar with ISO 9001 ISO 14001 Compliance and
standards
Quality control and assurance processes
CRM Tools: Proficient in Salesforce for customer interaction management and data analysis
Interests and Volunteering:
Interests: Quality improvement methodologies
Customer experience enhancement
AI and emerging technologies, open to technological advancements
Volunteering:[Volunteer projects or activities]
Additional Information
LinkedIn Learning, Measuring Team Performance, Mastering in Leadership
Personal Information
- Date of Birth: 02/01/97
- Gender: Female
- Driving License: B
- Marital Status: Single
References
References available on request.
Languages
Turkish
Native language
English
Advanced
C1
german
Elementary
A2
Timeline
Export Logistic Coordinator
Hapag - Lloyd AG
10.2022 - Current
Translator
Izmir International Fair
03.2022 - 04.2022
Bachelor Degree - English Translation and Interpreting
Izmir University of Economics
01.2020 - 05.2022
Associate Degree - Applied English and Translation
Izmir University of Economics
01.2018 - 05.2020
Bachelor of Science - English Translation And Interpreting
Izmir University of Economics
04.2001 -