Fevzi Birinci
Chief Concierge
Muğla,Bodrum
Summary
Dynamic Head Concierge & Operations Specialist with extensive experience in ultra-luxury environments. Successfully orchestrated complex logistics for twin-engine helicopters and VVIP transfers, driving €2.3 Million in ancillary revenue. Skilled in leading diverse teams, optimizing guest logistics, and curating bespoke itineraries for Ultra-High-Net worth guests.
Overview
8
8
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Chief Concierge
Kempinski Hotel Barbaros Bay Bodrum
03.2025 - Current
- Organized special events for VIP guests, ensuring memorable experiences that increased repeat business.
- Curated bespoke itineraries for high-profile clientele (celebrities, royalty), acting as the ultimate "lifestyle fixer.
- Generated significant ancillary revenue by establishing exclusive partnerships with yacht brokers and high-end retailers.
- Led and mentored a team of 20 staff, ensuring strict adherence to luxury service standards and increasing guest satisfaction.
- Unofficially assisting Lady In Red team. (Guest Relations)
- Increased car transfer, helicopter and yacht tour's all time revenues.
Concierge
Kempinski Hotel Barbaros Bay Bodrum
03.2024 - 03.2025
- Managed VIP Relations: Delivered tailored services for ultra-high-net-worth guests, achieving a 92% satisfaction rate.
- Led and Trained Bell Team: Managed and developed a skilled bell team, enhancing service delivery and ensuring seamless guest experiences.
- Organizing helipad security and operations of the hotel.
- Provided bespoke concierge services to 120 luxury hotel rooms and 151 exclusive residences, ensuring seamless and personalized guest experiences across the entire property.
Night Audit
Kempinski Hotel Barbaros Bay Bodrum
10.2023 - 03.2024
- Balancing the accounts from day shift.
- Managing front desk activity and handling guest check-ins and check-outs.
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preferenc
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
- Answering calls and queries related to potential booking.
Concierge
D Maris Bay Datça Peninsula
04.2023 - 10.2023
- Oversaw helicopter operations, managing a €2.3 million budget for the hotel’s two-engines, dual pilot helicopters including tracking pilot flight hours, coordinating airport logistics.
- Arranged private jets and coordinated flight connections for VIP guests, ensuring seamless transitions between air and ground travel.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Guest Service Agent
Maçakızı Hotel
04.2022 - 11.2022
- Contributed to the renowned guest experience at Maçakızı Hotel, a premier luxury destination in Bodrum known for its exceptional service and exclusive ambiance.
- Provided personalized and attentive service to high-profile guests, ensuring a seamless and memorable stay at this five-star boutique hotel.
- Coordinated and executed complex guest requests with precision, leveraging Maçakızı’s extensive local connections to offer unique and bespoke experiences.
- Maintained a comprehensive knowledge of local attractions and cultural experiences, enhancing guests’ stays with curated recommendations and exclusive access.
Bellcaptain Incharge
The Bodrum EDITION
04.2021 - 11.2021
- Supervised and managed the bell team, ensuring efficient and professional service delivery while maintaining high standards of guest satisfaction.
- Coordinated the arrival and departure processes for guests, including managing luggage handling and room assignments with attention to detail and timeliness.
Bellman
Kempinski Hotel Barbaros Bay Bodrum
04.2018 - 11.2020
Education
Bachelor - Tourism Guidance
Pamukkale University
Denizli, Turkey01.2020
Exchange Student - International Tourism Management
Dalarna University
Borlange, Sweden01.2021
Certification
Employee of The Season
Timeline
Employee of The Season
06-2025
Chief Concierge
Kempinski Hotel Barbaros Bay Bodrum
03.2025 - Current
3 InfoSec Advanced and General Data Protection Regulation VENZA
07-2024
Concierge
Kempinski Hotel Barbaros Bay Bodrum
03.2024 - 03.2025
Night Audit
Kempinski Hotel Barbaros Bay Bodrum
10.2023 - 03.2024
ISSP Certified Sustainability Professional (ISSP-CSP)
07-2023
Concierge
D Maris Bay Datça Peninsula
04.2023 - 10.2023
Guest Service Agent
Maçakızı Hotel
04.2022 - 11.2022
Bellcaptain Incharge
The Bodrum EDITION
04.2021 - 11.2021
Bellman
Kempinski Hotel Barbaros Bay Bodrum
04.2018 - 11.2020
Bachelor - Tourism Guidance
Pamukkale University
Exchange Student - International Tourism Management
Dalarna University